Munoz ANTHONY

• Execute development of health/wellness programs for clients.
• Lead individual and group wellness seminars and educational programs.
• Implement marketing strategies and met goals for member retention.
• Tracked attendance and progress against goals for each participant.
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Increased membership by 10% monthly and 85% member retention

• Create and develop exercise and cardiovascular programs geared towards recovery for Spinal Cord Injuries.
• Assessment of nervous system affliction and develop training to help individuals regain sensation in affected regions of body
• Educate SCI/Stroke/TBI/MS clients on best ways to engage in a rigorous exercise regimen
• Assist with marketing and media presentations to promote benefits of Project Walk

• 130 hours/month hands on customer service

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Attracted new clientele and developed customer relationships by hosting product-focused events.
• Completed store opening and closing procedures, including counting drawers and managing security.
• Managed over 30 customer calls per day

• Managed day-to-day business operations, including accounting, finance, marketing and public relations.
• Established and implemented annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Trained and developed team members to build cohesive work environment.
• Managed daily sales, returns and financial reports in QuickBooks/EZFacility.
• Administered programs by generating quarterly operational and sales reports.
• Consulted with customers to assess needs and propose optimal solutions.
• Met monthly goals of 10% increase in membership and 80% customer retention

• Conducted target market research to scope out local competition and identify advantageous trends.
• Increased total member/clientele base by 10% per month
• Generated revenues yearly and effectively capitalized on industry growth.
• Trained and motivated employees to perform daily business functions.
• Developed marketing strategies and client retention programs
• Managed daily sales, returns, and financial reports through QuickBooks
• Monitored local market to set product pricing and take advantage of advantageous trends
• Aligned branding initiatives and sales strategies with client goals.