VALERIE BLEDSOE
Vancouver,WA
Summary
Detail-oriented and results-driven operations and program coordinator with extensive experience in managing logistics, optimizing workflows, streamlining processes, and delivering exceptional customer service. Adept at fostering partnerships, improving efficiency, and overseeing day-to-day operations to enhance organizational success. Strong leadership skills with a proven ability to coordinate teams, manage schedules, and implement strategic solutions.
Highly skilled Service and Operations Manager with background in managing diverse teams, optimizing processes, and increasing operational efficiency. Possess strong leadership skills, adept at developing strategies to drive business growth. Demonstrated success in improving customer service satisfaction while reducing costs. Known for ability to implement innovative solutions that lead to improved performance and business growth.
Overview
16
16
years of professional experience
Work History
Customer Service and Operations Manager
Northwest Personal Training
Vancouver, WA
07.2024 - Current
- Oversee daily operations, ensuring seamless workflow and process efficiency
- Deliver high-quality customer service by addressing client needs, concerns, and inquiries
- Manage scheduling for 100+ clients daily and coordinate a team of 15 staff members
- Create and implement promotional strategies, newsletters, and marketing materials
- Maintain and update the company website to enhance engagement and accessibility
- Utilize Google Analytics to track website performance and optimize marketing strategies
- Run reports, analyze metrics, process and interpret sales reports, and apply data-driven strategies for business improvement
- Process payments and manage contracts using QuickBooks and Mindbody Software
- Hire, train, and supervise staff to optimize performance and team cohesion
- Revise and improve company manuals, policies, and operational guidelines
- Communicate directly with the owner to collaborate on strategic planning
Production Assistant / Textile Artist
Flood Clothing Co.
Portland, OR
01.2011 - Current
- Manage production workflows and material procurement to meet project deadlines
- Collaborate with designers and team members to ensure quality and efficiency
- Maintain equipment and optimize studio operations for seamless productivity
- Provide excellent customer service by assisting clients with custom orders and product selection
Studio Manager
A Common Thread
Portland, OR
01.2009 - 01.2010
- Oversaw studio operations, increasing class attendance by 20% through effective marketing
- Managed scheduling, customer engagement, and curriculum development for workshops
- Expanded the customer base by 25% using social media and email campaigns
- Recruited, trained, and mentored staff to ensure a high-quality learning environment
- Partnered with local institutions to promote educational and creative initiatives
- Provided outstanding customer service by assisting clients with selecting classes and products
Curatorial Assistant
Holter Museum of Art
Helena, MT
- Coordinated and managed exhibitions, supporting logistical and curatorial needs
- Led the Youth Electrum exhibition, showcasing 500+ student artworks
- Maintained condition reports, loan agreements, and preservation of collections
- Assisted visitors with inquiries and provided excellent customer service in a museum setting
Embroidery Machine Operator
Precision Embroidery
Helena, MT
Department Manager
Sue's Sewing Place
Helena, MT
Skills
- Customer Service & Client Relations
- Program Management
- Logistics Coordination
- Operational Efficiency Improvement
- Effective Stakeholder Engagement
- Budget Management
- Team Leadership & Staff Development
- Analytical Reporting
- Integrated Marketing Strategy
- Website Management & Digital Marketing
- Proficient in Microsoft Office
- Proficient in Google Analytics
- QuickBooks Expertise
- Proficient in Mindbody Software
- Canva Graphic Design Skills
- Experience with Constant Contact
- Technical Proficiency: Adobe Acrobat
- Proficient in Google Workspace
- Squarespace Design Skills
- Wix Website Management
- Proficient in Social Media Management
Websites
Personal Information
Title: Operations & Program Coordinator
References
Available upon request
Education And Professional Development
Available upon request
Leadership And Community Involvement
- Washington Regional Representative, Studio Art Quilts Associates (SAQA), 01/01/24, Present, Organize monthly meetings, publications, and exhibitions, increasing member engagement by 25%., Secure exhibition venues by collaborating with galleries and museums across the U.S.
- Board of Directors, Columbia FiberArts Guild, 01/01/22, Present, Lead quarterly meetings, oversee social media, and coordinate major events., Manage a team of 20 and produce a 10-12 page newsletter for 150+ members., Recruit global artists for workshops and educational programming., Increase member engagement and readership by 20-30% through strategic outreach.
Timeline
Customer Service and Operations Manager
Northwest Personal Training
07.2024 - Current
Production Assistant / Textile Artist
Flood Clothing Co.
01.2011 - Current
Studio Manager
A Common Thread
01.2009 - 01.2010
Curatorial Assistant
Holter Museum of Art
Embroidery Machine Operator
Precision Embroidery
Department Manager
Sue's Sewing Place