Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
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Anthony Munoz Moran

Orlando

Summary

Dedicated and trustworthy professional committed to teamwork and collaboration. Quick learner with the ability to adapt to new roles, offering bilingual communication skills that enhance guest interactions. Thrives in fast-paced environments, effectively managing multiple tasks under pressure while maintaining a focus on quality and efficiency. Proven ability to complete assignments promptly, contributing positively to team dynamics and guest satisfaction.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Security Manager

Security King's Gambit
Orlando, FL, United States
01.2024 - Current
  • Patrolling the property and roaming throughout venues , hotels, concerts, private events and identify suspicious activity or safety concerns
  • Conducted quality checks on scanned items to maintain accuracy and compliance with operational standards.
  • De-escalating conflicts, arguments, or disruptive situations in a calm and professional manner
  • assisting with crowd control during busy hours
  • Enforcing venue policies , safety procedures , and local regulations while maintaining professionalism in high-traffic environments
  • removing intoxicated, aggressive, or non-compliant individuals when necessary to ensure guess and staff safety
  • Developed and implemented security protocols to enhance safety across multiple facilities.
  • responding quickly to incidents, fights, medical situations , disturbances, or emergencies when needed
  • coordinating wit management , hotel , staff , event coordinators, and law enforcement during incidents and operational situation
  • Providing excellent customer service while maintaining a strong and professional security presence
  • Observing guest behavior and identifying potential threats before situations escalate
  • Conducting perimeter checks and ensuring doors , gates , emergency exits , and restricted-access areas remain secure
  • assisting guest with directions , questions , and safety concerns throughout shifts
  • writing incident reports and documenting security-related events accurately and professionally
  • maintaining professionalism and situational awareness in fast-paced nightlife,hospitality , entertainment , hotel environment
  • Trained new employees on scanning procedures, safety protocols, and inventory management systems.
  • helping maintain a safe, organized , and welcoming atmosphere for guests , clients, staff , and management at all time
  • assisted with team leadership responsibilities , including organizing staff assignments , directing guards to designated positions , and ensuring proper coverage throughout venues and events
  • helped prepare teams before shifts by communicating assignments , operational expectations , emergency procedures , and venue-specific instructions
  • Demonstrated leadership , reliability, communication, and decision-making skills while working alongside management teams in high-pressure environment

Security Officer

Security R.P.S Protection Services
09.2023 - 11.2024
  • patrolled venues , hotels , and event areas to identify suspicious activity and respond to incidents quickly and professionally
  • assisted with crowd control during high-traffic events , busy nightlife hours , and emergency situations
  • De-escalated conflicts , arguments , and disruptive situations while enforcing venue policies and safety procedures
  • Implemented risk assessment strategies to enhance overall site security measures.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • coordinated with management , staff , and law enforcement when incidents or disturbances occurred
  • conducted perimeter checks and secured entrances , exits , restricted areas throughout shifts

Cashier

Golf Galaxy(Dicks Sporting Goods)
8055 Turkey Lake Rd Orlando , FL 32819
05.2022 - 08.2024
  • Cashier, stocking, unloading truck orders
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and resolved issues promptly.
  • Collaborated with team members to improve service delivery and workflow efficiency.
  • Trained new staff on operational procedures and customer service best practices.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Security Officer

Security Keys
Orlando, FL, United States
08.2022 - 09.2023
  • Scanning people manually or checking bags (fanny packs, purse etc.)
  • Patrolling, preventing any legal activity, protecting safety of all guests
  • Downtown
  • Monitored premises to ensure safety and security for personnel and property.
  • Responded promptly to incidents, coordinating with law enforcement as necessary.
  • monitored entrances , exits , and restricted areas to help maintain a safe environment
  • supported crowd control during busy hours and assisted senior staff with security procedures
  • performed routine patrols and helped observe suspicious activity or safety concerns throughout the venue

Scanner/Stocker

Amazon Warehouse
Orlando, FL
08.2021 - 01.2022
  • Responsibility: Unloading truck, Using scanners to read bar codes on products., Receiving and putting away inventory
  • Operated handheld scanners to efficiently track inventory and ensure accurate stock levels.
  • Collaborated with team members to streamline scanning processes and enhance overall workflow efficiency.

Maintenance

McDonald's
Orlando
08.2019 - 01.2022
  • Responsibility:

Performance preventive maintenance and troubleshooting on the kitchen equipment , including fryer oil and filter changes , cleaning ventilation systems , replacing parts like filters , tubes , soda lines as needed .

Ensured all equipment remained operational , contributing to safe and efficient kitchen environment

  • Improved fleet maintenance efficiency by implementing a preventive maintenance program.
  • Reduced maintenance expenses by implementing cost-effective repair solutions.
  • Blew out water lines for preventive maintenance.
  • Handled machine maintenance and lubrication.
  • Reduced downtime during equipment maintenance by implementing a proactive preventive maintenance schedule.
  • Performed test drives before maintenance to diagnose issues and after maintenance to confirm resolution of issues.
  • Performed routine maintenance on equipment.

Education

High School -

Lake Nona High School
01-2019

Skills

  • Multi-Tasking
  • Organization
  • Customer service
  • Communication
  • Leadership
  • Problem Solving
  • Active listener
  • Positive
  • Safety and security regulations
  • Report writing
  • Incident reports
  • Props maintenance
  • Aquaculture maintenance
  • Patience and composure

Accomplishments

consistently recognized for being a fats learner and for build strong , positive relationships with teams and clients across diverse environments and backgrounds

Certification

Florida class D Security License (Active)

LANGUAGES

English
Spanish

Timeline

Security Manager

Security King's Gambit
01.2024 - Current

Security Officer

Security R.P.S Protection Services
09.2023 - 11.2024

Security Officer

Security Keys
08.2022 - 09.2023

Cashier

Golf Galaxy(Dicks Sporting Goods)
05.2022 - 08.2024

Scanner/Stocker

Amazon Warehouse
08.2021 - 01.2022

Maintenance

McDonald's
08.2019 - 01.2022

High School -

Lake Nona High School