ANTHONY NAVARRO
Converse,TX
Summary
Healthcare Business Professional experienced in managing multiple behavioral health clinic locations across diverse metropolitan areas, overseeing up to 94 direct reports. Achieved consistent exceeding of key performance indicators and improved patient satisfaction ratings through effective communication and process improvements. Focused on enhancing operational efficiency by standardizing administrative processes and optimizing therapist utilization rates.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Multi-site Administrator of Center Operations
Behavioral Innovations
12.2020 - Current
- - Oversaw operations of multiple centers across two regions and three metropolitan areas (San Antonio, Dallas/Ft. Worth & Denver, CO), supervising up to 94 direct reports across four locations.
- - Exceeded projected center(s) KPIs by a minimum of 7% (Client Count, Therapy Hours, Prescription Fulfillment, & Labor Utilization).
- - Achieved an average Patient Satisfaction Index (PSI) rating of 94%, & Net Promoter Score (NPS) of 89% across four years, Indicating excellent customer service in the healthcare space.
- - Improved therapist utilization from sub 70% to 78-80% across four years by standardizing non-billable admin time. This was carried out by increasing documentation efficiency outside of scheduled therapy time.
- - Created and utilized interactive P&L spreadsheets to better monitor center performance.
- Coordinated daily operations for a behavioral health clinic, ensuring efficient service delivery and support for staff and patients.
- Supported clinic billing tasks and insurance paperwork
- Maintained and updated electronic health records to ensure data accuracy. and organized confidential documentation
- Conducted regular inventory checks to ensure adequate supply availability. and initiated timely reorders to maintain optimal operational efficiency.
- -Extensive knowledge of medical billing and coding.
Registered Behavioral
Behavioral Innovations
05.2019 - 12.2020
- - Implemented applied behavior analysis therapy for a child diagnosed with ASD.
- - Coordinated with BCBA to monitor client progress and adjust treatment plans. overseeing client progress.
- - Documented client sessions to facilitate timely submission of service claims.
Education
MBA - Healthcare Management
Capella University
Minneapolis, MN 03.2019 - 12.2020
Skills
- Healthcare Administration
- Electronic health records
- Patient Account Management
- Insurance verification
- Profit and loss reporting
- Revenue tracking
- Process improvement
- Trend analysis
- Strategic planning
- Team leadership
- Remote team training
- Compliance monitoring
- Attention to detail
- Problem Solving
- Communication skills
Personal Information
Title: Healthcare Operations Specialist
Timeline
Multi-site Administrator of Center Operations
Behavioral Innovations
12.2020 - Current
Registered Behavioral
Behavioral Innovations
05.2019 - 12.2020
MBA - Healthcare Management
Capella University
03.2019 - 12.2020