Anthony Navarro
Hollister,CA
Summary
Professional Systems Technician with strong technical skills in network configuration, hardware troubleshooting, and software installation. Known for effective collaboration within teams, adapting to changing requirements, and delivering reliable results. Adept at diagnosing issues and implementing solutions to enhance system performance and efficiency. Recognized for integrity, reliability, and proactive approach to problem-solving.
Overview
17
17
years of professional experience
Work History
Systems Technician
AT&T Business Services
06.2022 - Current
- Installed and configured network equipment for business voice and data services
- Diagnosed connectivity issues using test equipment and service manuals
- Maintained copper, fiber, and structured cabling for reliable system performance
- Documented repairs, circuit changes, and service updates in ticketing systems
- Coordinated with network teams to restore service outages and minimize downtime
- Verified line quality, signal levels, and equipment functionality before customer handoff
- Assisted technicians with complex installations, troubleshooting, and preventive maintenance tasks
- Followed safety procedures and compliance standards during field service operations
- Submitted daily paperwork to record completed jobs and related information.
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
Premises Technician
AT&T
07.2015 - 06.2022
- Installed and repaired fiber, copper, and networking equipment for residential and business customers.
- Diagnosed service interruptions using test tools, signal readings, and line inspection procedures.
- Configured modems, gateways, and home networking devices to restore reliable connectivity.
- Performed inside wiring, jack replacements, and cable routing to support service activation.
- Followed safety standards, ladder procedures, and field protocols during customer site visits.
- Educated customers on equipment use, service features, and basic troubleshooting steps.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maintained company vehicle and company equipment.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
Loss Prevention Manager
Sears Holdings Company
04.2010 - 09.2015
- Directed store loss-prevention programs to reduce shrink and protect merchandise assets.
- Investigated internal theft, fraud, and policy violations using CCTV and exception reporting.
- Conducted safety and security audits to identify operational risks and control gaps.
- Trained associates on theft deterrence, emergency response, and asset-protection procedures.
- Monitored inventory accuracy and reconciled discrepancies with sales and receiving records.
- Coordinated with store leadership on corrective actions for recurring shrink drivers.
- Prepared incident documentation and maintained evidence for investigations and legal follow-up.
- Enforced access-control, alarm, and merchandise protection standards across sales floor and stock areas.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Installed and maintained covert security equipment.
Education
High School Diploma -
Loma Prieta
Soquel, CAElectrical Engineering
Cabrillo College
Aptos, CASkills
Network troubleshooting
Wireless networking
Hardware installation
System upgrades
IT documentation
Teamwork
Teamwork and collaboration
Problem-solving
Attention to detail
Dependable and responsible
Reliability
Critical thinking
Troubleshooting skills
Adaptability and flexibility
Safety procedures
Technical troubleshooting
Telecommunications
Timeline
Systems Technician
AT&T Business Services
06.2022 - Current
Premises Technician
AT&T
07.2015 - 06.2022
Loss Prevention Manager
Sears Holdings Company
04.2010 - 09.2015
High School Diploma -
Loma Prieta
Electrical Engineering
Cabrillo College