- I participate in a variety of outdoor recreational activities
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- I like working with my hands and fixing things
- I enjoy cooking for friends and family gatherings
- Outdoor Recreation
- Gym Workouts
- I like trying new recipes and food trends
- Camping
- Formally a competitive power lifter
- Cross Country/Enduro motorcycle racing
Ashley Gullett
Berea,Kentucky
Summary
Dynamic Systems Technician with AT&T, skilled in network troubleshooting and system upgrades. Enhanced operational efficiency through proactive maintenance and effective problem-solving. Recognized for delivering exceptional end-user support and fostering team collaboration, ensuring seamless integration of new technologies and improved service delivery. Committed to continuous improvement and technical excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Systems Technician
AT&T
Richmond, Kentucky
07.2012 - Current
- Installed and configured network hardware and software components to ensure optimal system performance.
- Monitored system operations and resolved technical issues to maintain service continuity for clients.
- Conducted routine maintenance checks on telecommunications equipment, enhancing reliability and uptime.
- Collaborated with cross-functional teams to implement upgrades, improving overall system efficiency and functionality.
- Submitted daily paperwork to record completed jobs and related information.
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Optimized network performance with comprehensive monitoring and fine-tuning, ensuring smooth operation of business-critical applications.
- Installed and wired system devices using standard product setup and electrical knowledge.
- Increased user satisfaction by providing timely and accurate technical support, resolving issues on first call whenever possible.
- Used multimeters for volt and OHM readings and circuit analysis.
- Analyzed blueprints and drawings for job site planning.
- Followed fire and electrical codes for safe and proper system installation.
- Hooked up systems to specified panel mountings of particular devices.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
- Acted as a reliable point of contact for all IT-related matters, effectively resolving technical issues to maintain overall system stability and functionality.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Conferred with engineers and designers to investigate and solve failure issues.
- Interpreted scale drawings of new commissions to determine layout of materials and equipment.
- Survey customer premis. Upload information and pictures to Excel spread sheet, Fit Tool and customers portal.
Digital Technician
AT&T
Richmond, Kentucky
05.2007 - 07.2012
- Operated and maintained digital equipment to ensure optimal performance and service delivery.
- Assisted in troubleshooting technical issues, providing timely solutions to enhance customer experiences.
- Collaborated with team members to streamline workflows, improving efficiency across operations.
- Monitored system performance, identifying areas for improvement and implementing necessary adjustments.
Facility Technician
AT&T
Richmond, Kentucky
11.2002 - 05.2007
- Performed routine maintenance and repairs on facility systems to ensure operational efficiency.
- Conducted inspections of equipment and infrastructure to identify safety hazards and compliance issues.
- Splice aerial and buried fiber optic and copper cable.
- Read and interpret plats and blue prints.
- Fault locate and repair fiber and copper cables.
Education
High School Diploma -
Wolfe County High School
Campton, Kentucky, KY05.1995
Skills
- Network troubleshooting
- Remote support
- Help desk support
- Desktop support
- Hardware installation
- System upgrades
- IT documentation
- Project management
- System maintenance
- Hardware diagnostics
- Vendor coordination
- User training
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Troubleshooting skills
- End user support
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Hand and power tool operation
- Adaptability and flexibility
- Verbal and written communication
- Electrical safety
- Decision-making
- Wire assembling
- Relationship building
- Customer relations
- Safety procedures
- Error troubleshooting
- Wire stripping
- Visual inspection
- Blueprint and schematic reading
- Project scheduling
- Task prioritization
- Voltage and current meters
- Stress tolerance
- Equipment operation
- Self motivation
- Technical troubleshooting
- Interpersonal skills
- Analytical thinking
- Hardware troubleshooting
- Goal setting
- Professionalism
- Problem diagnostics
- Interpersonal communication
- Technical issue resolution
- Quality control
- Complex Problem-solving
- Test documentation
- Data recording
- Telecommunications
- Preventive Maintenance
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Maintenance management
- CAD drafting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Cable Splicing, Pole Climbing, Aerial Lift, Digital/Analog/optical maintenance and fault locate Training
- Department of Justice security clearance
- Avaya IP Office certification
Interests
Timeline
Systems Technician
AT&T
07.2012 - Current
Digital Technician
AT&T
05.2007 - 07.2012
Facility Technician
AT&T
11.2002 - 05.2007
High School Diploma -
Wolfe County High School