Anthony Nguyen
Costa Mesa,CA
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
20
20
years of professional experience
11
11
Certifications
Work History
Senior Manager Global Enterprise IT
SHEIN Technology LLC
06.2023 - 05.2025
- Directed 26-member global engineering team, cutting incident resolution time by 30% through process automation and AI alerts.
- The team consists of helpdesk support specialists, systems engineers, network engineers, and data engineers (DevOps).
- Streamlined order fulfillment by 25% via e-commerce and logistics system integrations.
- Established ITIL-based processes, enhancing uptime and reducing critical outages.
- Enhanced remote collaboration tools (Zoom, Teams), resulting in a 40% increase in employee satisfaction scores.
- Managed strategic Global IT budget for all software, hardware, ensuring efficient resource use aligned with business goals.
Senior Manager IT Infrastructure, Technical Support and Data Analytics
TDK Inc.
03.2020 - 12.2022
- Led 66 IT staff across global sites; ensured 24x7 end-to-end data center 99.99% uptime.
- Consolidated IT infrastructure, cutting physical footprint by 40% and reducing costs by 30%.
- Pioneered AI-driven manufacturing systems that increased production output by 20%.
- Developed and enforced IT compliance policies, achieving full compliance with all regulatory requirements.
Senior Manager Global IT Database Services
TaylorMade Golf Inc.
03.2018 - 03.2020
- Achieved 99.99% uptime across global databases with newly simplified DR protocols.
- Completed ERP upgrade projects, cutting downtime by 40% during peak operations.
- Boosted reporting accuracy by 20% through Oracle EBS upgrades.
- Drove a 25% improvement in operations through business-aligned IT services.
- Oversaw team engagement programs and performance reviews, fostering career development.
IT Infrastructure Manager
DirecTV / AT&T Corporation
05.2015 - 03.2018
- Designed and deployed Azure and VMware cloud solutions, reducing delivery time by 20%.
- Revamped CRM modernization to align digital growth strategies.
- Created interactive IT performance dashboards in Splunk & Nagios, translating complex data into actionable insights: improved executive reporting capabilities, resulting in a 15% reduction in operational inefficiencies.
- Built AWS disaster recovery solutions, ensuring business continuity.
- Expanded security posture, cutting vulnerabilities by 35% while meeting compliance.
Director of IT Infrastructure Services
Imagine Communications
09.2013 - 04.2015
- Transformed global IT operations, ensuring 24/7 infrastructure availability and services alignment with business goals.
- Innovated Oracle R12 and Hyperion migration on time and under budget.
- Achieved 20% cost reduction through vendor negotiations and infrastructure optimizations.
Education
Associate of Arts - Mathematics
Orange Coast College
Costa Mesa, CASkills
- Global IT Leadership
- Cybersecurity & Compliance: GDPR, NIST, SOX, SOC2, HIPAA, ISO 27001, PCI, ITIL, CCPA, CPRA
- Apple Business Manager (ABM)
- Mobile Device Management (MDM)
- Digital transformation, operation efficiency, bi-weekly software releases, business prioritization
- Supply Chain Optimization
- Resource allocation, Strategic roadmap
- Budgeting, Financial Acumen, Cost management, Capex/OpEx
- Asset & Software Lifecycle Management
- Data-Driven and Decision-Making
- Communications: Zoom, Teams, Slack
- AI/ML in Operations
- Customer-Centric Focus
- Vendor and Contract Management
- Operations & Innovation Management
- ITSM processes: Implements & maintaining
- Organizational improvement, strategic planning
- Cross-Functional Collaboration
- Change Management: Context, Communication, Commitment, Capability, and Culture
- Datacenter 24x7 operations support
Accomplishments
- Honored with the SHEIN 2023 Award in recognition of exemplary contributions to overall team success.
- Led global IT infrastructure standardization projects, enhancing operational efficiency by over 20%.
- Spearheaded hybrid cloud solutions, achieving 30% cost savings and ensuring scalability across enterprise systems.
- Unified a high-impact Big Data and AI systems deployment at TDK, boosting manufacturing efficiency by 20%.
- Developed and revitalized ITSM processes, enhancing service quality and ensuring 100% compliance with industry standards.
- Executed large-scale disaster recovery plans, maintaining business continuity and safeguarding operations during critical incidents.
- Negotiated vendor contracts, leading to a 20% reduction in costs and accelerated service delivery.
Certification
- VMware Certified Professional - Data Center Virtualization: Validated expertise in deploying & managing VMware.
- Oracle Certified Professional (OCP) 11g Database Administrator: Demonstrated advanced skills in Oracle DB management.
- Oracle Certified Expert 10g Real Application Cluster: Specialized in implementing Oracle RAC solutions.
- Oracle Certified Professional (OCP) 10g Database Administrator: Mastered Oracle 10g DB administration.
- Oracle Certified Professional (OCP) 9i and 8i Database Administrator: Proficient in legacy Oracle DB systems.
- Microsoft Certified Professional SQL 2000: Recognized capabilities in managing and optimizing SQL Server databases.
- Microsoft Certified Systems Engineer (MCSE): Comprehensive knowledge in designing and implementing Microsoft-based business solutions.
- Cisco Certified Network Associate (CCNA): Proven ability in networking fundamentals, including routing and switching.
- RedHat Linux and HP-UX (Advance proficiency): Expertise in Unix/Linux system administration, supporting robust IT infrastructures.
- Siebel Certified Professional 7.7 | Oracle E-Business Suite: Skilled in Siebel CRM and Oracle EBS implementations, driving business process improvements.
Timeline
Senior Manager Global Enterprise IT
SHEIN Technology LLC
06.2023 - 05.2025
Senior Manager IT Infrastructure, Technical Support and Data Analytics
TDK Inc.
03.2020 - 12.2022
Senior Manager Global IT Database Services
TaylorMade Golf Inc.
03.2018 - 03.2020
IT Infrastructure Manager
DirecTV / AT&T Corporation
05.2015 - 03.2018
Director of IT Infrastructure Services
Imagine Communications
09.2013 - 04.2015
Associate of Arts - Mathematics
Orange Coast College
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