Anthony NJONGAI
Ankeny,IA
Summary
Innovative IT Support Specialist/Network Administrator with 5+ years of experience in managing network, hardware and software troubleshooting and support on Windows servers and workstations. Strong communication skills resulting in knowledgeable, satisfied customers. Excellent problem-solving skills to reduce concerns related to new technology. Dynamic team player when interfacing with other colleagues, vendors, and customers.
Overview
16
16
years of professional experience
5
5
Certification
Work History
IT Support Specialist
DHL Express
04.2018 - 05.2023
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments for 80 users.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity to improve efficiency by 25% and reduce unnecessary downtimes to 10%.
- Used ticketing systems to manage and process support actions and requests on time thus improving customer satisfaction.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Delivered onsite technical support for 67 employees
Field Support Engineer (Contractor)
AVASA Technology Solutions
01.2021 - 12.2021
- Performed quality control procedures on equipment and materials.
- Responded to technical concerns quickly and effectively devised solutions.
- Monitored project progress, ensuring conformance to design specifications and safety standards.
- Managed at least 4 clients during weekends to resolve their issues and improve productivity.
- Worked effectively in fast-paced environments.
- Worked well in team settings, providing support and guidance
Network Administrator Intern
Presprint PLC
07.2009 - 09.2009
- Worked closely with our network support team for operational support, tasks, and projects.
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues available to 60 end users.
- Managed over 20+ end-users per day to resolve their issues with network connections.
Cyber Cafe Attendant
3813 Business Complex
10.2007 - 09.2008
- Managed backup, security, and client help systems.
- Controlled operational budget and expenditures.
- We have provided clients with technical support for computer problems.
- Increased sales by 20% after introducing some particular lunch programs to the best clients weekly.
Education
Bachelor of Science - Computer Science
University of The People
Pasadena, CA08.2024
High School Diploma -
St. Joseph's College
Buea, Cameroon06.2001
Skills
- Helpdesk on-site, call and remote Support
- Microsoft Active Directory
- Mobile Device Management
- Technical Support and Assistance
- Customer Communication and Empathy
- ServiceNow management and ticketing system
- Hardware and Software Repair
- Microsoft365 and Office365 support
- Troubleshooting Network Issues
- Network and device security monitoring
- NGWS Operating System configuration
- Switch and Router troubleshooting and configurations
Certification
- Certified Ethical Hacker (CEH)
- Cisco Certified Network Associate (CCNA)
- Introduction to Cybersecurity v2.0
- Cisco IT Essentials (PC Hardware and Software)
- Project Management Professional (PMP) - In Progress
- MultiCloud Bootcamp (AWS, Azure, GCP, OCI) - In Progress
- Business Analytics Nanodegree with Udacity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
Field Support Engineer (Contractor)
AVASA Technology Solutions
01.2021 - 12.2021
IT Support Specialist
DHL Express
04.2018 - 05.2023
Network Administrator Intern
Presprint PLC
07.2009 - 09.2009
Cyber Cafe Attendant
3813 Business Complex
10.2007 - 09.2008
Bachelor of Science - Computer Science
University of The People
High School Diploma -
St. Joseph's College