Anthony Norris
Jacksonville
Summary
Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Overview
3
3
years of professional experience
Work History
Sales Executive
TruGreen Lawn Care
Jacksonville
03.2023 - Current
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Reduced process lags by training employees on best practices and protocols.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Used cold calling and networking to sell products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained junior sales staff on techniques for improving customer service experience.
- Identified customer needs by asking questions and advising on best solutions.
Front of House Manager
NYC Pizza
Jacksonville
02.2022 - 02.2023
- Assisted with training new staff members on proper customer service techniques.
- Trained new employees to perform duties.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Handled complaints, settled disputes and resolved customer conflicts.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Coached staff on strategies to enhance performance and improve customer relations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Education
High School Diploma -
Oakleaf High School
Jacksonville, FL06-2021
Skills
- Sales forecasting
- Customer relationship management
- Lead generation
- Sales training
- Cold calling
- Negotiation techniques
- Conflict resolution
- Account management
- Effective communication
- Team leadership
Accomplishments
- Best New Sale Retention Award from TruGreen Lawn Care
- Senior Class President at OHS
Timeline
Sales Executive
TruGreen Lawn Care
03.2023 - Current
Front of House Manager
NYC Pizza
02.2022 - 02.2023
High School Diploma -
Oakleaf High School
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