Anthony Nunez
Charlotte,NC
Summary
Dedicated customer service expert with extensive experience since the early 2000s, beginning in a family-owned business in Boston, MA. Advanced to a supervisory and training position at Whole Foods Market at 17, highlighting strong leadership abilities. Transitioned to armed security from 2022 to 2024, reflecting versatility in career paths. Currently holds a CDL A license in Charlotte, with no restrictions and readiness to secure additional endorsements as needed.
Overview
2
2
Languages
17
17
years of professional experience
Work History
CDL Truck Driver
Brinks Armored
04.2025 - Current
- Operated armored vehicles for secure transport of cash and valuables.
- Ensured compliance with safety regulations and company policies during all deliveries.
- Maintained accurate logs of routes, time, and vehicle conditions for accountability.
- Conducted pre-trip inspections to identify maintenance needs and ensure vehicle readiness.
- Collaborated with team members to enhance delivery efficiency and security measures.
- Implemented best practices for route optimization, reducing delivery times significantly.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Truck Driver
Roehl Transportation
05.2024 - 05.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Truck Driver
Schneider National Inc.
03.2024 - 04.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Armed Security Police Officer
Security Service Specialist
03.2023 - 12.2023
- Maintained accurate logs of all security incidents and reported them to the appropriate authorities
- Wrote detailed incident reports and provided relevant evidence to the police
- Detected and deterred criminal activity while on patrol, resulting in a decrease in criminal activity in the area
- Maintained proper documentation of all security incidents, including detailed incident reports and incident logs
- Assisted in the development, implementation, and maintenance of security policies and procedures
- Investigated security breaches, theft, vandalism, and other criminal activities on the premises, and notified law enforcement as needed
- Developed and maintained relationships with local law enforcement and other security personnel.
Armed Special Police Officer
Longwood Security Services
09.2022 - 03.2023
- Maintained accurate logs of all security incidents and reported them to the appropriate authorities
- Wrote detailed incident reports and provided relevant evidence to the police
- Detected and deterred criminal activity while on patrol, resulting in a decrease in criminal activity in the area
- Maintained proper documentation of all security incidents, including detailed incident reports and incident logs
- Assisted in the development, implementation, and maintenance of security policies and procedures
- Investigated security breaches, theft, vandalism, and other criminal activities on the premises, and notified law enforcement as needed
- Developed and maintained relationships with local law enforcement and other security personnel.
Family Business Owner
Nunez Market
08.2009 - 09.2022
- Self-owned family business
- Oversaw store operations when owners were gone
- Handled money and deposits for the Massachusetts State Lottery
- Being a pillar in the Orchard Park community in Roxbury, Boston, MA
- Handling merchandise and assisting customers.
Airport Ramp Agent
UPS
06.2019 - 10.2019
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
- Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Ensured proper weight distribution in aircraft by diligently following load plans and adjusting as necessary.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Cashier
BJ's Wholesale
05.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Retail Associate
Vans Shoes
06.2018 - 11.2018
- Collaborated with cross-functional teams to ensure product availability and inventory accuracy
- Analyzed customer feedback and suggested strategies for improving customer experience
- Provided excellent customer service, resulting in an increase in customer satisfaction ratings.
Personal Shopper
Amazon
05.2018 - 09.2018
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
Sales Associate
Banana Republic
04.2018 - 08.2018
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Greeted customers in a friendly and professional manner
- Processed transactions accurately and efficiently
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
Team Lead Trainer
Whole Foods Market Inc
02.2017 - 11.2017
- Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
- Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Greeted customers in a friendly and professional manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Followed company policies and procedures to maintain security and integrity of customer data
- Assisted customers with loading and unloading items from their vehicles
- Assisted customers with locating items and providing product information.
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Maintained updated records regarding trainee''s progress, attendance, and feedback to enhance the effectiveness of training programs.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Conducted regular group trainings as well as one-on-one sessions tailored to individual needs and goals.
Education
High School Diploma -
Boston Green Academy
Brighton, MA06.2017
Skills
- Conflict Resolution
- Problem Solving
- Decision Making
- Critical Thinking
- Teamwork
- Time Management
- Leadership Skills
- Customer Service
- Ability to Multitask
- Fast Learner
- Communication Skills
- Ability to Work Under Pressure
- Weapons Training
- Ability to Work in a Team
- Bilingual
- Loading and unloading
- Freight Handling
- Warehouse Safety
- Dock Equipment Operation
- Workplace Cleanliness
- Pallet Jack Handling
- Shipping and receiving
- Heavy Lifting Proficiency
- Materials Handling
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Calm Under Pressure
- Active Listening
- Bilingual in Spanish and English
Details
2921 Oakdale Pasture Dr. Charlotte, NC 28216
Placeofbirth
Boston, Massachusetts
Personal Information
- Date of Birth: 08/23/1999
- Nationality: American
- Ethnicity: Hispanic / Latino
References
- Rob Lowe, Security Service Specialists, Ltlowe2227@gmail.com,
Languages
English
Spanish
Timeline
CDL Truck Driver
Brinks Armored
04.2025 - Current
Truck Driver
Roehl Transportation
05.2024 - 05.2024
Truck Driver
Schneider National Inc.
03.2024 - 04.2024
Armed Security Police Officer
Security Service Specialist
03.2023 - 12.2023
Armed Special Police Officer
Longwood Security Services
09.2022 - 03.2023
Airport Ramp Agent
UPS
06.2019 - 10.2019
Cashier
BJ's Wholesale
05.2019 - 09.2019
Retail Associate
Vans Shoes
06.2018 - 11.2018
Personal Shopper
Amazon
05.2018 - 09.2018
Sales Associate
Banana Republic
04.2018 - 08.2018
Team Lead Trainer
Whole Foods Market Inc
02.2017 - 11.2017
Family Business Owner
Nunez Market
08.2009 - 09.2022
High School Diploma -
Boston Green Academy