Anthony Oldham
Melbourne,FL
Overview
40
40
years of professional experience
Work History
Retention Specialist
ADT Security
01.2021 - 01.2022
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
Medical Collections Specialist
MDS
01.2020 - 01.2021
- Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
- Improved patient satisfaction by promptly addressing and resolving medical billing disputes.
- Assisted patients with understanding their financial responsibilities, easing concerns about complex medical bills.
- Implemented a more effective tracking system for unpaid balances, leading to faster resolution of overdue accounts.
Booking Agent
Enterprise Rent-A-Car
01.2019 - 01.2020
- Negotiated competitive rates for clients, securing cost-effective contracts and maximizing profits.
- Conducted thorough market research to identify emerging trends in the entertainment industry for better targeting of potential clients.
- Advised clients on career development strategies based on market analysis and industry insights while keeping their best interests in mind.
- Increased client bookings by establishing strong relationships with talent agencies and venues.
Technical Support Representative
Spectrum
01.2017 - 01.2019
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Technical Support Representative
DIRECTV
01.2015 - 01.2017
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Booking Agent
Carnival Cruise Lines
01.2014 - 01.2015
- Negotiated competitive rates for clients, securing cost-effective contracts and maximizing profits.
- Conducted thorough market research to identify emerging trends in the entertainment industry for better targeting of potential clients.
Technical Support Representative
AT&T Mobility
01.2012 - 01.2014
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Night Auditor
Merriot Hotel
01.2011 - 01.2012
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
Appointment Scheduler
Medicare Specialist, Inc.
01.2010 - 01.2011
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Courier
Quality Couriors
01.2004 - 01.2005
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Verified package information to check for accuracy and completeness.
- Communicated with dispatch and customers for accurate delivery information.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Digital Designer
Daverim Designs
01.2004 - 01.2015
- Optimized web pages by implementing responsive design techniques, improving accessibility across devices.
- Collaborated with cross-functional teams to ensure seamless integration of design elements in web and mobile applications.
- Communicated effectively with clients to understand their design needs and translate them into actionable project plans.
- Participated in regular design critiques, incorporating feedback from peers and stakeholders to continuously improve output quality.
Construction Tester
Page One Consultants
01.2002 - 01.2003
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
Substitute Teacher
Brevard County Schools
01.2001 - 01.2002
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Followed lesson plans designed by absent teachers.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enforced school and class rules to maintain order in classroom.
Sanitation Worker
Brevard County
01.2000 - 01.2001
- Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected refuse and recyclable materials from residential and commercial buildings.
Department Lead
Ron Jon Surf Shop
01.1998 - 01.2000
- Supervised existing employees and recruited, interviewed and hired new ones.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Organized regular meetings with direct reports to discuss progress on projects and strategize future goals.
Cashier
7-eleven
01.1997 - 01.1998
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Student Office Worker
Rollins Collage
01.1995 - 01.1997
- Facilitated smoother operations by managing incoming mail, receiving packages, and routing correspondence to appropriate recipients.
- Contributed to a positive work environment by assisting coworkers with various tasks as needed.
- Improved customer satisfaction with prompt responses to inquiries via phone, email, or in-person visits.
- Upheld a high level of customer service by actively listening to and addressing concerns from students, faculty, staff, and visitors.
Student Office Worker
Brevard Community College
01.1993 - 01.1995
- Facilitated smoother operations by managing incoming mail, receiving packages, and routing correspondence to appropriate recipients.
- Contributed to a positive work environment by assisting coworkers with various tasks as needed.
Cook
Burger King
01.1992 - 01.1993
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Monitored food quality and presentation to maintain high standards.
Cashier
Krystal's Restaurant
01.1991 - 01.1992
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Telemarketer
American Handicap Veterans
01.1990 - 01.1991
- Answered questions about company offerings with knowledgeable responses about products and services.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
Door to Door Sales
Kirby Company
01.1989 - 01.1990
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Generated new leads by conducting thorough market research and identifying potential customers in targeted neighborhoods.
- Developed strong client relationships through consistent follow-up, addressing concerns, and delivering on promises.
- Maintained a high level of industry expertise through continuous training sessions, webinars, workshops, and self-directed learning initiatives.
Soldier
United States Army Reserve
10.1988 - 03.1989
- Drove mission success by effectively utilizing intelligence data gathered from various sources for informed decision-making during operations.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Established effective communication channels to relay vital information between units during operations.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
Direct Marketing Sales Representative
Water Resources International
01.1987 - 01.1988
- Expanded the company''s market presence by conducting thorough research on industry trends and competitor performance.
- Implemented time management strategies to juggle multiple responsibilities effectively, ensuring timely follow-up with clients and adherence to project deadlines.
- Implemented innovative marketing campaigns that drove growth in new target markets, expanding overall reach of the organization.
- Inquired about current service levels and offered upgrades.
Cashier
7-eleven
01.1986 - 01.1987
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cook
Burger King
01.1982 - 01.1985
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
Bachelor of Arts - Economics
Southern Utah University
Cedar City, UT Online12-2011
Bachelor of Science - Digital Communications And Multimedia
International Academy of Design And Technology - Pittsburgh
Orlando, FL08-2006
Associate of Arts - Private Investigation
City College - Altamonte Springs
Altamonte Springs, FL05-2001
Associate of Science - Ecology And Evolutionary Biology
Rollins College
Winter Park, FL12-1996
Bachelor of Science - Forensic Science
University of Central Florida
Orlando, FL08-1995
Associate of Arts - Computers, Paralegal, Science
Brevard Community College
Cocoa, FL05-1995
No Degree - Electronics
Casselberry Technical School
Casselberry, FL12-1986
High School Diploma -
Astronaut High School
Titusville, FL05-1985
Skills
Arrested in 2022 for using a false identification to obtain work due to no income during Covid Charged with Third Degree Felony, plead guilty and sentenced to one year house arreast and five years probation Currently on probation which will end in June 2028
Computer Languages
From BASIC to C++, HTML, Java, Java Script
Timeline
Retention Specialist
ADT Security
01.2021 - 01.2022
Medical Collections Specialist
MDS
01.2020 - 01.2021
Booking Agent
Enterprise Rent-A-Car
01.2019 - 01.2020
Technical Support Representative
Spectrum
01.2017 - 01.2019
Technical Support Representative
DIRECTV
01.2015 - 01.2017
Booking Agent
Carnival Cruise Lines
01.2014 - 01.2015
Technical Support Representative
AT&T Mobility
01.2012 - 01.2014
Night Auditor
Merriot Hotel
01.2011 - 01.2012
Appointment Scheduler
Medicare Specialist, Inc.
01.2010 - 01.2011
Courier
Quality Couriors
01.2004 - 01.2005
Digital Designer
Daverim Designs
01.2004 - 01.2015
Construction Tester
Page One Consultants
01.2002 - 01.2003
Substitute Teacher
Brevard County Schools
01.2001 - 01.2002
Sanitation Worker
Brevard County
01.2000 - 01.2001
Department Lead
Ron Jon Surf Shop
01.1998 - 01.2000
Cashier
7-eleven
01.1997 - 01.1998
Student Office Worker
Rollins Collage
01.1995 - 01.1997
Student Office Worker
Brevard Community College
01.1993 - 01.1995
Cook
Burger King
01.1992 - 01.1993
Cashier
Krystal's Restaurant
01.1991 - 01.1992
Telemarketer
American Handicap Veterans
01.1990 - 01.1991
Door to Door Sales
Kirby Company
01.1989 - 01.1990
Soldier
United States Army Reserve
10.1988 - 03.1989
Direct Marketing Sales Representative
Water Resources International
01.1987 - 01.1988
Cashier
7-eleven
01.1986 - 01.1987
Cook
Burger King
01.1982 - 01.1985
Bachelor of Arts - Economics
Southern Utah University
Bachelor of Science - Digital Communications And Multimedia
International Academy of Design And Technology - Pittsburgh
Associate of Arts - Private Investigation
City College - Altamonte Springs
Associate of Science - Ecology And Evolutionary Biology
Rollins College
Bachelor of Science - Forensic Science
University of Central Florida
Associate of Arts - Computers, Paralegal, Science
Brevard Community College
No Degree - Electronics
Casselberry Technical School
High School Diploma -
Astronaut High School