Anthony Olguin

• Managed service staff and technicians to ensure customer satisfaction and compliance with company policies.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Monitored service performance metrics to identify areas of improvement.
• Resolved customer complaints in a timely manner.
• Coordinated with other departments within the organization to ensure seamless delivery of parts and services.
• Reviewed customer billing statements for accuracy prior to release.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Adhered to customer service standards to foster satisfaction and retention.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Monitored employee performance through key metrics analysis.
• Addressed customer questions and concerns regarding products and services.
• Coordinated with the warranty department to process claims and provide customer support.
• Established and enforced safety protocols to ensure a safe working environment for all employees.
• Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Maintained positive working relationship with fellow staff and management.

• Supervised a team of 18 employees and delegated duties and responsibilities to each member, including machine repair scheduling, building and facility upkeep and maintenance, employee training, reviews, coaching, career pathing, goals planning, safety training, and HR needs. The position also consists of monitoring WIP, work order maintenance, invoice approvals, and closing.
• Strong focus in customer communications to include external and internal customers.
• Delivered exceptional customer service, handled inquiries, and complaints.
• Addressed areas that needed improvement and observed team's performance.
• De-escalated problematic customer concerns and complaints, maintaining a calm, friendly demeanor.
• Documented conversations with customers to track requests, problems, and solutions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Reviewed customer account information to determine current issues and potential solutions.
• Consulted with customers to determine the best methods to resolve service and billing issues.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Confirmed delivery of orders and troubleshot missed delivery dates, shortages, and overages.
• Secured client retention by driving service and product benefits, features, and recommendations based on clients' needs.
• Assessed customer needs and upsold products and services to maximize sales.
• Trained new employees on procedures and policies to maximize team performance.
• Supported operational improvements and resolution of problems to deliver top-notch customer service.
• Exceeded company productivity standards on a consistent basis.

Assist in caring for my ailing mother suffering from Alzheimer's Disease until her death.

Facilitated family estate assets liquidation and property transfers.

The Agricultural Assets Manager was a newly developed position needed to manage and facilitate PM Maintenance, Equipment repairs, Parts Ordering, Tractor Operator/Driver Training, including Driver Safety and Tractor Health, for the four core departments of the farming branches, which numbered well over one hundred Tractors, Planters, Harvesters, and Irrigation Well and Booster Engines.

Also, as part of the Director of Agricultural Assets umbrella, the PM maintenance and repair of the fifty-plus pick-up trucks and five field service trucks with service beds, custom implement trailers, DMV, and DOT regulations were included.

Purchasing: Worked with many dealers, suppliers, and job shops to set up corporate rate accounts, provide quotes, and manage the trade-in or phasing out of high mileage or high hour assets. Considered the best tractor and implement options, keeping in mind the latest emissions technology and best fuel economy when ordering new equipment. Worked with the budget committee to plan and project yearly equipment needs, asset allocation, aging truck, and farm equipment trade-out rotation. Strong focus on equipment 'Up-Time' while working within budget constraints.

Special Projects:

Designed and had built a brand new 12,000 sq. ft. Maintenance facility, to include fab shop and two-story parts storage system.

On-going mechanical repair training of 8 full-time mechanics.

John Deere agricultural and short line equipment sales. Customer safety, maintenance and operations training to include GPS auto steer systems, in field moisture probe systems, JDLink online tractor monitoring network and territory account management.

Responsibilities included:

Trouble Shooting, computer diagnostics and repair of John Deere agricultural equipment and dealer short line implements.

Accurate reporting and efficient time management.

Responsibilities included:

Trouble Shooting, computer diagnostics and repair of John Deere agricultural equipment and dealer short line implements. Accurate reporting and efficient time management.