Anthony Orr
Dumfries,VA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Well-versed in processes and practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Environmental Services
Medical Facilities Of America
Largo, MD
08.2018 - Current
- Manage day to day operations of the department; ensure a consistently high level of cleanliness and appearance to patients, visitors and staff. Environmental services (large or multiple sites) and other areas as defined.
- Conduct regular meetings with staff to discuss performance objectives.
- Coach, mentor and train team members in order to improve their job performance.
- Review current practices to identify areas for improvement in efficiency.
- Perform inspections to ensure compliance with safety regulations.
- Train, supervise, and evaluate environmental services personnel regarding proper cleaning and sanitizing procedures.
- Manage all aspects of hazardous waste management program.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Data Analyst/Customer Service Representative
Unicor Industries
Lexington, KY
01.2015 - 03.2018
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Worked closely with management to prioritize business and information needs.
- Assisted in developing strategies aimed at increasing customer loyalty through targeted campaigns.
- Utilized predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting, and other business outcomes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Wakefield High School
Arlington, VA06-1991
Skills
- Work Scheduling
- Team Supervision
- Hazardous Materials Handling
- Environmental Compliance
- Preventive Maintenance Programs
- Regulatory Compliance
Certification
- Lean Six Sigma Certification
- Microsoft Office Suite
- SAP-Systems Applications and Products
Timeline
Director of Environmental Services
Medical Facilities Of America
08.2018 - Current
Data Analyst/Customer Service Representative
Unicor Industries
01.2015 - 03.2018
High School Diploma -
Wakefield High School