ANTHONY ORTIZ

• Maintain cash drawer accuracy through careful counting and end-of-shift reconciliation.
• Handled multiple cash, and credit card transactions daily
• Monitor gaming floor activity for suspicious behavior and report concerns promptly to management.
• Handle customer questions calmly while maintaining a positive experience during busy periods.
• Use team communication to coordinate smooth register coverage and consistent front-line service.

• Help support customers by matching Verizon devices, plans, and service options to their needs.
• Resolved customer concerns with clear communication and strong product knowledge.
• Applied Verizon promotions to support revenue growth and strengthen in-store selling.
• Handled inbound calls from prospective customers and explained product offerings persuasively.
• Trained new hires on store policies and procedures to support smooth team integration.
• Maintained accurate records of devices and accessories while keeping the retail area organized and customer-ready.

• Maintained clean, safe, and orderly work areas throughout busy shifts.
• Took and processed food orders and beverage orders accurately
• Cleared and reset tables promptly to maintain a clean and organized dining area. to maintain cleanliness and a welcoming environment for guests and staff.
• Collaborated with kitchen and front-of-house staff to maintain efficient daily operations.
• Followed established safety and workplace procedures while managing multiple responsibilities
• Handled cash transactions accurately, maintaining financial integrity and accountability.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Guided customers through Verizon devices, plans, and service options with clear, product-focused recommendations.
• Resolved customer concerns using clear communication and strong product knowledge.
• Maintained accurate stock levels for devices and accessories across the sales floor and backroom.
• Executed merchandising, stocking, cleaning, down-stocking, and pricing to keep the store organized and presentation-ready.
• Applied Verizon promotions to support store revenue while reinforcing product value for shoppers.

• Performed data entry and completed paperwork accurately to maintain clear facility records.
• Sorted and delivered materials to work areas and staff to keep daily operations moving.
• Sanitized high-touch surfaces to reduce germ spread and support a safer workplace.
• Operated floor scrubbers and industrial vacuums to maintain efficient facility upkeep.
• Collected trash and recycling materials and disposed of them properly to support waste management.

Attended Chaffey College and Hancock College:

Took courses in: Medical terminology, Chemistry, Basic Human Anatomy, Statistics, and more

• 3.5 GPA