Patricia Ford
Riverhead
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Friendly Sales Associate adept at working in diverse retail and customer service environments. Excellent communicator with 6 years in a demanding call center environment as a Customer Service Representative. Patient and empathetic with extensive background in conflict resolution and customer care. Desires a customer service role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier
Family Dollar
West Palm Beach
01.2024 - 01.2025
- Handled cash and card payments with precision, maintaining a high level of customer satisfaction.
- Provided outstanding customer service, ensuring a positive shopping experience through effective communication.
Hostess/Busser/Food Runner
Palm Beach International Airport
West Palm Beach
12.2021 - 12.2024
- Managed guest seating arrangements to optimize dining room flow and enhance customer experience.
- Transported dishes efficiently to maintain a smooth dining experience.
Cna - Certified Nursing Assistant
MorseLife Health System
West Palm Beach
01.2015 - 12.2021
- Maintained accurate records of patient care, condition, progress and concerns.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Customer Care Rep
City Of Rivera Beach
Riviera Beach
01.2011 - 11.2013
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Customer Care Rep
Jupiter Medical Center
Jupiter
06.2010 - 06.2013
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Provided ongoing guest service, including giving fashion advice.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
Associate of Arts - Nursing
PARAMOUNT TRAINING INSTITUTE
Riviera Beach, FL01.2015
High School Diploma -
Seabreeze Senior High School
Daytona Beach, FL01.1987
Skills
- Client relations
- Multi-line
- Multi-line phone
- Problem solver
- Training
- Phone Etiquette
- Conflict Management
- Vital Signs
- Sales Support
- Guest Services
- Home Care
- Hospital Experience
- Nursing
- Caregiving
- Busser
- Host/Hostess
- Medical Records
- Restaurant experience
- Cash register
- Customer service
- Cash handling
- Guest services
- Front desk
- Typing
- Hospitality
- Hotel experience
- Clerical experience
- Guest relations
- Office experience
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Strong client relations
- Training development aptitude
- Multi-line phone talent
- Patient care
- Medical documentation
- Assisting mobility
- Team collaboration
- Time management
- Conflict resolution
- Effective communication
- Problem solving
- Active listening
- Emotional intelligence
- Compassionate support
Certification
- CNA
- CPR Certification
Timeline
Cashier
Family Dollar
01.2024 - 01.2025
Hostess/Busser/Food Runner
Palm Beach International Airport
12.2021 - 12.2024
Cna - Certified Nursing Assistant
MorseLife Health System
01.2015 - 12.2021
Customer Care Rep
City Of Rivera Beach
01.2011 - 11.2013
Customer Care Rep
Jupiter Medical Center
06.2010 - 06.2013
Associate of Arts - Nursing
PARAMOUNT TRAINING INSTITUTE
High School Diploma -
Seabreeze Senior High School