Anthony Pack
Des Moines
Summary
Detail-oriented Utility Worker with expertise in equipment maintenance, safety compliance, and customer relationship management. Proven ability to conduct thorough inspections and respond effectively to emergencies, ensuring operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Utility Worker
Utility Partners of America
Des Moines
01.2025 - Current
- Conducted routine inspections of utility infrastructure and facilities to ensure compliance.
- Operated hand tools and equipment for effective utility maintenance.
- Collected and disposed of waste materials, adhering strictly to safety regulations.
- Trained employees on proper equipment usage for utility operations.
- Disassembled, cleaned, inspected, repaired, reassembled, and tested machinery components.
- Inspected completed work for quality assurance and customer specifications.
Utility Locator
USIC Locating Services
Des Moines
02.2021 - 10.2024
- Operated underground locating equipment to identify utility lines efficiently.
- Interpreted utility maps to ensure accurate location of services.
- Communicated with clients about locating procedures and safety measures.
- Conducted site assessments to evaluate potential hazards before work began.
- Provided training to new employees on equipment use and safety protocols.
- Maintained tools and equipment to ensure optimal performance and safety standards.
- Responded to emergency situations quickly that arose following illegal excavations and provided effective remediation.
- Analyzed blueprints, maps and other documents to identify the exact locations of underground utilities.
- Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.
Account Manager
Intoxalock
Urbandale
11.2018 - 11.2021
- Managed multiple accounts, ensuring timely delivery and adherence to deadlines.
- Resolved customer complaints swiftly to maintain satisfaction and retention.
- Served as primary contact for client concerns, addressing needs effectively.
- Trained and guided new Account Managers to enhance team performance.
- Analyzed client data to uncover growth opportunities and improve service offerings.
- De-escalated customer interactions by presenting viable alternative solutions.
- Provided technical support to customers, enhancing user experience when required.
Education
GED -
DMACC
Des Moines, IA06-2008
Skills
- Equipment maintenance and machinery repair
- Utility location and waste disposal
- Safety compliance
- Customer relationship and account management
- Problem solving
- Effective communication
- Hand tool proficiency
Affiliations
- I also coach youth sports, basketball, football.
Accomplishments
- Received 1 gold and 2 silver awards in thre NCRC
Timeline
Utility Worker
Utility Partners of America
01.2025 - Current
Utility Locator
USIC Locating Services
02.2021 - 10.2024
Account Manager
Intoxalock
11.2018 - 11.2021
GED -
DMACC
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