Anthony Palacios

• SOP Development and Implementation
• Multimillion-dollar P&L Management
• Salesforce Operations
• CCCone Estimating Software Implementation - Utilized and trained staff proper use of program resulting in increase of accounts receivable by 25%
• Insurance Policy Coverage Knowledge
• Risk Management and Cost Reduction
• Hiring, Training, and Retaining Talent

- Managed day to day operations of a large staff in multiple departments and reported directly to the CEO.

- Grew the companies involvement and designed a community engagement program. Provided resources for Wayside Schools Foundation and assistance for faculty and staff. Blessed to hand out over 1,000 backpacks for the back to school event August 2023 School year.

- Grew B2B sales and contracts with leading dealerships in the surrounding area. Covert GMC, Hyundai of Round Rock, HNTB Construction, BlueBonnet Services.

- Implemented system UAttend and ADP for monitoring employee attendance, scheduling, and payroll.

- Developed leadership growth plans for associates to have the vision and guide to grow within the company.

- Conducted 90 day, 6 month, and yearly evaluations that provided constructive feedback and compensation considerations.

- Developed training programs and guidelines for new associates and existing staff members.

- Resolved customer service opportunities in a timely manner while maintaining high levels of customer satisfaction.

- Monitored inventory levels to ensure adequate stock was available at all times. Reduced cost by 30% with monitoring available reports and daily meetings.

- Utilization of Microsoft Word, PowerPoint, and Excel

• Multimillion-dollar P&L Management
• Oasis Operations
• Shrink Smart
• Hiring, Training, and Retaining Talent
• Community Engagement
• Premier Customer Satisfaction

- Conducted daily quality checks throughout entire store ensuring OSHA food safety and best practices are executed.

- Assisted team members with daily workflow to optimize productivity and efficiency

- Worked along side with associates how to accomplish daily expectations.

- Administered quarterly and yearly evaluations for all associates and managers. Providing constructive feedback, praise, and compensation considerations.

- Daily check-ins implemented with department managers to ensure realistic expectations are met and company promotions are properly forecasted and available.

- Lead weekly meetings with department managers, building team bond, and collective assisting each other in problem solving and business needs.

- Engaged customers with a servant heart and built a rapport of positive relations leading customers to say they shop at "My Publix"

- Established marketing opportunities with vendors to increase market share by merchandising products in high traffic areas and lobby presence.

- Forcasted sales projections and inventory 2 weeks in advance to proactively plan future sales and business needs.

- Aided directives with HR department to protect the Publix brand and associates.