GARY ST. PIERRE
Shelton,CT
Summary
Dynamic professional with extensive experience in customer service and operations management, notably as General Manager at SecurityLink from Ameritech and ADT Security Services, Inc. Proven track record in enhancing customer satisfaction and streamlining processes. Skilled in challenge mitigation and proficient in call center operations, driving significant improvements in efficiency and client relationships.
Overview
21
21
years of professional experience
Work History
Certified Nursing Assistant
Nursing Placement Inc.
01.2008 - 08.2013
- Certified in geriatric, pediatric, hospice, and ALS care.
- Supported patients with personal care tasks to preserve dignity and promote independence.
Senior Customer Service Associate / Team Manager
Columbia Management Group
09.2006 - 02.2008
- Obtained Series 6 and Series 63 License designations.
- Developed and maintained strong relationships with customers to foster repeat business.
- Increased customer retention through active listening, empathy, and tailored assistance for individual needs.
Slot Attendant
Mohegan Sun Casino
03.2002 - 08.2006
- Employee of the month and commendations.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
General Manager
Securex Security
05.2000 - 03.2002
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
SecurityLink From Ameritech
11.1998 - 04.2000
- Two-time Leadership Conference Award Recipient.
- Direct responsibility for the daily operation of a 24/7/365 international call center.
- Managed several department heads, staffing, employee reviews, training, and schedules.
General Manager /Manager of Operations
ADT Security Systems Inc.
02.1995 - 11.1998
- Promoted from Shift Supervisor to Operations Manager to General Manager for a 24/7/365 call center.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
President and CEO
Associated Rental Management, Inc.
03.1992 - 02.1995
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
Education
Certificate - Certified Nursing Assistant
Community College of Rhode Island
Warwick, RI01-2008
MBA - Management And Industrial Relations
University of Bridgeport
Bridgeport, CT06-1983
Bachelor of Science - Business Administration And Management
Bryant University
Smithfield, RI06-1973
Skills
- Challenge mitigation
- Proficient at managing multiple tasks
- Customer satisfaction enhancement
- Expertise in call center processes
Timeline
Certified Nursing Assistant
Nursing Placement Inc.
01.2008 - 08.2013
Senior Customer Service Associate / Team Manager
Columbia Management Group
09.2006 - 02.2008
Slot Attendant
Mohegan Sun Casino
03.2002 - 08.2006
General Manager
Securex Security
05.2000 - 03.2002
General Manager
SecurityLink From Ameritech
11.1998 - 04.2000
General Manager /Manager of Operations
ADT Security Systems Inc.
02.1995 - 11.1998
President and CEO
Associated Rental Management, Inc.
03.1992 - 02.1995
Certificate - Certified Nursing Assistant
Community College of Rhode Island
MBA - Management And Industrial Relations
University of Bridgeport
Bachelor of Science - Business Administration And Management
Bryant University
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