Anthony Papandrea
Las Vegas
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Pool Service Technician
Diamond Pool And Spa Care
Henderson, NV
04.2024 - Current
- Performed routine maintenance and repairs on residential and commercial swimming pools.
- Analyzed water chemistry to ensure compliance with safety standards and optimal performance.
- Led team in troubleshooting equipment malfunctions, improving response time and customer satisfaction.
- Developed preventative maintenance schedules, enhancing service efficiency and reducing customer complaints.
Courier, Courier Trainer
DHL
Las Vegas, NV
03.2023 - Current
- Sorting and loading packages into their delivery vehicle
- Using a GPS system to navigate to delivery destinations
- Delivering packages to customers' homes or businesses
- Obtaining signatures or confirmation of delivery
- Communicating with dispatchers or supervisors regarding any issues or concerns.
- Operated company vehicles to transport, deliver and pick up packages on assigned routes.
- Ensured that all packages were handled carefully and securely during transport, minimizing damage or loss.
Patient Engagement Specialist Operations
Landmark Recovery
01.2022 - 03.2023
- Conduct comprehensive intake assessments to evaluate patients' needs and develop personalized treatment plans
- Coordinate with the clinical team to ensure patients receive appropriate care and support
- Monitor patient progress, collect data, and report on outcomes to senior leadership
- Actively engage with patients and their families to provide education and resources, answer questions, and address concerns
- Utilize electronic health records (EHR) to document patient interactions and maintain accurate records
- Collaborate with community organizations, healthcare providers, and insurance companies to support patients' access to care
- Assist with program development, including the creation of patient engagement materials, standard operating procedures, and quality improvement initiatives
- Participate in ongoing training and education to enhance clinical skills and knowledge
- Maintain confidentiality and adhere to ethical standards in all aspects of patient care.
Driver
Lyft, Inc.
04.2017 - 10.2022
- Provide safe, reliable and friendly rides to Lyft passengers in accordance with traffic laws and company policies
- Maintain a clean and well-functioning vehicle, ensuring that it is regularly serviced and maintained to ensure passenger safety and comfort
- Utilize navigation software and maps to determine the most efficient and direct route to the passenger's destination
- Provide excellent customer service, greeting passengers warmly, assisting with luggage, answering questions, and accommodating special requests
- Maintain communication with passengers via phone or text, providing updates on arrival times, and making adjustments to pick-up locations if necessary
- Maintain accurate records of mileage, fares, tips, and other expenses for tax purposes
- Respond promptly to ride requests, prioritize passenger safety, and ensure that all passengers are treated with respect and courtesy
- Adhere to company policies and procedures, including maintaining an up-to-date driver's license and auto insurance coverage
- Provide feedback to the Lyft platform on the quality of the driving experience and any issues that arise.
Barista
Starbucks Coffee Co.
04.2013 - 12.2017
- Prepared and served coffee beverages and food items according to Starbucks standards, consistently achieving high customer satisfaction ratings
- Maintained a clean and organized work area, following food safety and sanitation guidelines
- Operated cash registers and accurately handled cash, credit, and mobile payments
- Demonstrated knowledge of Starbucks products, promotions, and loyalty programs to provide personalized recommendations to customers
- Worked collaboratively with a team of baristas to ensure efficient service during peak periods
- Received and stocked deliveries of food and beverage supplies, ensuring proper storage and rotation of products
- Trained new baristas on Starbucks policies, procedures, and equipment operation
- Participated in regular store meetings and completed online training modules to stay up-to-date on product knowledge, safety protocols, and customer service best practices.
Busser, Server, Host
GyuKaku Japanese BBQ
04.2016 - 02.2017
- Greet customers and guide them to their tables, providing them with menus and answering any initial questions they may have
- Manage the restaurant's waitlist, taking reservations and seating customers as tables become available
- Assist servers by clearing tables, resetting them with clean dishes, and keeping the dining room clean and tidy
- Collaborate with kitchen staff to ensure that orders are prepared accurately and delivered to tables in a timely manner.
Catering Coordinator
Panera Bread
08.2012 - 09.2014
- Coordinated and executed catering orders for corporate and individual clients, ensuring accurate order details, timely delivery, and exceptional customer service
- Collaborated with store managers, kitchen staff, and delivery drivers to ensure smooth and efficient catering operations
- Managed catering client database and created targeted marketing campaigns to increase catering sales
- Conducted sales calls and client visits to promote catering services and build relationships with clients
- Developed and implemented new catering packages and promotions based on customer feedback and industry trends
- Monitored catering sales performance and provided regular sales reports to upper management
- Participated in weekly store meetings and completed ongoing training modules to stay up-to-date on product knowledge, catering policies, and procedures
- Trained new catering coordinators on catering procedures, sales strategies, and customer service best practices.
- Established strong working relationships with clients through effective communication before, during, after each event.
- Ensured compliance with safety regulations in regards to food handling, storage, preparation, and service.
Education
Diploma -
Spring Valley High School
06-2013
Hospitality Management Travel and Tourism
Southwest Career and Technical Academy
Las Vegas, NV06-2011
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Patience and empathy
- Physically fit
Timeline
Pool Service Technician
Diamond Pool And Spa Care
04.2024 - Current
Courier, Courier Trainer
DHL
03.2023 - Current
Patient Engagement Specialist Operations
Landmark Recovery
01.2022 - 03.2023
Driver
Lyft, Inc.
04.2017 - 10.2022
Busser, Server, Host
GyuKaku Japanese BBQ
04.2016 - 02.2017
Barista
Starbucks Coffee Co.
04.2013 - 12.2017
Catering Coordinator
Panera Bread
08.2012 - 09.2014
Hospitality Management Travel and Tourism
Southwest Career and Technical Academy
Diploma -
Spring Valley High School