Anthony Parde
BELLEVUE,NE
Summary
Dynamic and results-driven, seeking IT profession with a solid foundation in network administration, system troubleshooting, and technical support. Possessing comprehensive expertise in managing IT infrastructure, including hardware, software, and network components. Can implement innovative solutions to enhance operational efficiency and productivity. Exceptional analytical and problem-solving skills with a keen eye for detail. Collaborative team player with strong communication abilities and a passion for staying updated on emerging technologies. Ready to leverage expertise to drive success in a dynamic IT environment.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Omnicare, CVS Health
03.2022 - 01.2024
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Protected people and equipment from hazardous materials by using correct procedures.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Expedited deliveries to meet customer deadlines and requirements.
- Successfully avoided time delivery delays by carefully planning best routes.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Verified accuracy of all deliveries against order forms.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Crew Lead
Property Enhancement Services
05.2019 - 11.2021
- Reviewed daily reports for accuracy, ensuring data-driven decision-making in all aspects of operations.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Coordinated with various departments to ensure timely completion of tasks and projects.
- Enhanced crew productivity through regular feedback, training, and performance evaluations.
- Loaded and unloaded materials onto trucks and trailers.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Managed safe and efficient use of tools and equipment on construction sites.
- Managed project timelines, ensuring milestones were met while maintaining high-quality standards.
Customer Support Specialist
Hayneedle Inc , Omaha Ne
08.2018 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Monitored performance metrics regularly, identifying trends that indicated opportunities for process improvements or additional training needs within the team.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Cook
Spin Pizza
02.2017 - 05.2017
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Newspaper Delivery Person
Omaha World Herald
07.2015 - 05.2016
- Collaborated with fellow delivery personnel to ensure seamless coverage during absences or route changes.
- Maximized fuel efficiency through careful planning and organization of daily routes for optimal distance coverage.
- Delivered orders to customers to drive full satisfaction.
- Loaded and unloaded newspaper bundles at distribution center.
- Maintained up-to-date records of delivery routes and customer information.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Planned daily rounds and determined most efficient way to distribute newspapers.
Education
No Degree - Cyber Security
University of Nebraska At Omaha
Omaha, NECertification IT Engineering - Information Technology
Metropolitan Community College
Omaha, NE05.2024
High School Diploma -
Bellevue West Sr High School
Bellevue, NE05.2017
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Extensive knowledge of Cisco networking protocols and technologies
- Skilled in computer hardware assembly, troubleshooting, and repair
- Familiarity with network security principles and best practices
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Detail-oriented with a commitment to delivering high-quality work
- Provide technical support to end-users regarding software and hardware issues
- Install, configure, and maintain network equipment, including routers, switches, and firewalls
- Troubleshoot network connectivity problems and implement solutions to ensure optimal performance
Additional Information
Served over 50+ hours of community service at the Open Door Mission in Omaha, NE.
Student Email:
awparde@mail.mccneb.edu
Timeline
Delivery Driver
Omnicare, CVS Health
03.2022 - 01.2024
Crew Lead
Property Enhancement Services
05.2019 - 11.2021
Customer Support Specialist
Hayneedle Inc , Omaha Ne
08.2018 - 01.2019
Cook
Spin Pizza
02.2017 - 05.2017
Newspaper Delivery Person
Omaha World Herald
07.2015 - 05.2016
No Degree - Cyber Security
University of Nebraska At Omaha
Certification IT Engineering - Information Technology
Metropolitan Community College
High School Diploma -
Bellevue West Sr High School