Enthusiastic writer with a focus on fiction
Austin Smith
Creative/Technical Writer
Dallas,TX
Summary
Accomplished professional with a degree in writing, showcasing exceptional writing skills as a core strength. Experienced in avionics technology, sales coordination, and manufacturing assembly, with a proven ability to articulate complex ideas clearly and persuasively in both technical and customer-facing contexts. Adept at producing precise documentation, delivering impactful sales presentations, and crafting effective communication strategies. Skilled in diagnosing and maintaining complex systems, managing high-profile accounts, and leading teams to achieve excellence. Recognized for strong problem-solving abilities, commitment to safety standards, and fostering a collaborative work environment. Dedicated to leveraging writing expertise to drive success across diverse professional settings.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Rideshare Driver
Uber And Lyft
06.2024 - Current
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Developed strong costumer service and time management skills
Educational and Training Manager
USAF
10.2022 - 06.2024
- Directed and managed training initiatives that prepared airman for mission readiness, demonstrating leadership and strategic planning skills.
- Conducted thorough analyses of training needs and developed comprehensive plans to address skill gaps and enhance performance.
- Led the implementation of educational initiates that adhered to Air Force policies, fostering a culture of compliance and excellence.
- Effectively managed and evaluated training teams and recourses, resulting in improved training outcomes.
- Leveraged data analytics to identify opportunities for refining programs effectiveness and enacting targeted improvements.
Support Specialist
USAF
01.2021 - 10.2022
- Managed the rental and allocation of tools and equipment to Air Force personnel, ensuring timely support for flightline maintenance operations.
- Diagnosed and repaired tools and equipment to maintain operational readiness and extend service life.
- Utilized a computerized inventory system to accurately identify, track, and manage all materials and tools, ensuring efficient resource allocation.
- Served as the lead Hazardous Materials (HazMat) coordinator for the unit, ensuring compliance with safety regulations and protocols.
- Ordered and procured parts and materials, maintaining optimal inventory levels to support ongoing maintenance activities.
- Coordinated with supply chain and logistics teams to ensure seamless delivery and availability of necessary equipment and materials.
Fighter Aircraft Integrated Avionics Technician
USAF
05.2019 - 01.2021
- Optimized system performance by calibrating and aligning integrated avionics components in accordance with technical specifications.
- Maintained compliance with USAF regulations by ensuring proper installation, operation, and maintenance of aircraft avionic systems.
- Ensured continuity of operations amid evolving technical challenges as part of an agile problem-solving team.
- Streamlined repair processes by implementing standardized testing protocols for avionic systems and components.
Delivery Driver
Goody Goody Liquor Inc.
07.2018 - 05.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Project Manager
T.H.I.S. Roofing & Restoration
04.2017 - 07.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Senior Sales Coordinator
RightNow Media
06.2016 - 04.2017
- Led coordination of high-profile accounts by delivering impactful sales presentations to drive client engagement.
- Skillfully assessed customer needs and adapted strategies to align with their requirements and preferences.
- Conducted proactive outreach through cold calling, consistently achieving and surpassing sales targets in a fast-paced environment.
- Leveraged CRM systems and SpitFire Autodialer to efficiently track and manage leads, enhancing sales workflow.
- Earned recognition as a top performer, consistently receiving sales bonuses and awards for outstanding achievements.
Locomotive Assembler (Main/Auxiliary Cab)
GE Manufacturing Solutions
03.2015 - 06.2016
- Thrived in a fast-paced manufacturing setting, contributing to efficient locomotive assembly operations.
- Precisely identified components and followed procedural processes to ensure accurate assembly.
- Utilized database systems to access and interpret drawings and blueprints, ensuring seamless production.
- Adhered to all safety protocols established by GEMS and OSHA, maintaining a safe work environment.
- Collaborated closely with team members to guarantee high-quality production outcomes.
- Delivered training and mentorship to new team members, fostering their integration and skill development.
Education
Bachelor of Arts - Creative Writing & English
Southern New Hampshire University (SNHU)
Hooksett, NH 05.2001 -
Associate of Applied Science - Avionics Systems Technology
Community College of The Air Force (CCAF)
Montgomery, AL 05.2001 -
No Degree - Electronics Engineering
North Lake College
Irving, TX 05.2001 -
High School Diploma -
South Fayette High School
McDonald, PA 05.2001 -
Skills
Effective Writing
Editing and Proofreading
Writing Style Versatility
Imaginative Thinking
Communication and Interpersonal
Strong vocabulary
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Problem-Solving
Group and Individual Instruction
Certification
Personal Success Institute (PSI) Certificate of Completion
Interests
Passionate musician with strong creative abilities
Enthusiast of ancient art, literature, and philosophy
Timeline
Rideshare Driver
Uber And Lyft
06.2024 - Current
USAF Drug and Alcohol Testing Compliance Certificate
03-2024
Educational and Training Manager
USAF
10.2022 - 06.2024
Support Specialist
USAF
01.2021 - 10.2022
USAF Lean/Process Improvement Course Certificate
07-2020
Fighter Aircraft Integrated Avionics Technician
USAF
05.2019 - 01.2021
Delivery Driver
Goody Goody Liquor Inc.
07.2018 - 05.2019
Project Manager
T.H.I.S. Roofing & Restoration
04.2017 - 07.2018
Senior Sales Coordinator
RightNow Media
06.2016 - 04.2017
Locomotive Assembler (Main/Auxiliary Cab)
GE Manufacturing Solutions
03.2015 - 06.2016
Personal Success Institute (PSI) Certificate of Completion
02-2013
Bachelor of Arts - Creative Writing & English
Southern New Hampshire University (SNHU)
05.2001 -
Associate of Applied Science - Avionics Systems Technology
Community College of The Air Force (CCAF)
05.2001 -
No Degree - Electronics Engineering
North Lake College
05.2001 -
High School Diploma -
South Fayette High School
05.2001 -