Anthony Parsons
LinkedIn.com/in/ARP93
Summary
Results-driven leader with a decade of experience in fast-casual dining across NYC, specializing in operational excellence and team development. B.A, in Organizational Leadership - Project Management. OSHA 30, OSHA 10 and EPA 608 Certified. Eager to contribute expertise in a mission-driven organization, focusing on project success and quality workmanship.
Overview
11
11
years of professional experience
Work History
Head Coach
Sweetgreen
New York, United States
01.2023 - Current
- Manage all operations of a multi-million dollar annual revenue QSR with a diverse team of over 30 employees, from FOH, BOH team members to Shift Leads and Assistant Managers.
- Coordinate with company leadership in order to monitor, plan, and execute on compliance standards and key performance indicators. Ranging from facilities and inventory management to customer experience, to food safety to ensure campaigns are executed to perfection, food safety is never compromised, and P&L statements are analyzed to strategize for future bottom-line growth.
- Organize schedules and shift coverages to meet expected business demands, and support a successful guest experience by SG standards, to grow the business year over year.
- Foster a professional, family environment that is positive, respects, and celebrates diversity, and enables all employees to contribute to their full potential.
Barista Shift Lead
Starbucks
New York, United States
12.2018 - 01.2023
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored the performance of staff to ensure that quality standards were met.
- Trained new baristas on proper procedures, making drinks, handling cash transactions, cleaning duties, food safety, and customer service.
Bar Manager
Joe & the Juice
New York, United States
07.2018 - 12.2018
- Implemented training and development for team members to provide further growth in capabilities and resources.
- Managed inventory by monitoring daily sales and using company tools to facilitate the necessary orders, as well as any maintenance needs within the store.
- Delivered exceptional customer service, acting as brand ambassador for our guests, assuring a solid product workflow and product quality.
Assistant Coach
Sweetgreen
New York, United States
11.2016 - 08.2018
- Co-led in five different locations in the New York market, which included participating in new restaurant openings.
- Managed between 30 and 50 employees, and sales between $75,000 and $100,000 per week in sales.
- Communicated daily tasks and goals alongside leadership and the team to run brilliant shifts, while ensuring compliance with company policies and procedures.
- Focused heavily on coaching fellow leaders and team members to use company tools and resources to run daily operations successfully, focusing on controlling COGS, labor, sales growth, and customer service.
Catering Kitchen Manager
Potbelly Sandwich Shops
New York, United States
12.2014 - 11.2016
- I led Potbelly’s catering kitchen operations in their flagship location of 37th and 7th, which executed high-volume orders for clients throughout the Manhattan borough.
- Demonstrated strategic planning and my decision-making ability to deliver quality to clients, and assurance in our execution of expectations.
- Conducted regular staff meetings to discuss menu changes, safety protocols, and performance reviews.
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZ09.2022
Google Project Management - Project Management
Coursera
Online11.2023
Google Digital Marketing & E-commerce
Coursera
Online04-2024
Google AI Essentials
Coursera
Online04-2024
Food Handler's License
New York State Department of Health
New York, NY06.2014
Skills
- Microsoft Suites, Google Workspace
- Project Management Software
- Data Analysis
- Time management
- Communication
- Inventory Management
- P&L Management
- Strategic Planning
- Training & Development
- Hiring Tools & Software
Timeline
Head Coach
Sweetgreen
01.2023 - Current
Barista Shift Lead
Starbucks
12.2018 - 01.2023
Bar Manager
Joe & the Juice
07.2018 - 12.2018
Assistant Coach
Sweetgreen
11.2016 - 08.2018
Catering Kitchen Manager
Potbelly Sandwich Shops
12.2014 - 11.2016
Bachelor of Arts - Organizational Leadership
Arizona State University
Google Project Management - Project Management
Coursera
Google Digital Marketing & E-commerce
Coursera
Google AI Essentials
Coursera
Food Handler's License
New York State Department of Health