Adaptable Operations Manager known for effective communication and cross-functional leadership. Skilled in analyzing performance metrics to identify process improvements, ensuring timely delivery and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Operations Manager
Amazon
Cleveland
06.2024 - Current
Implemented standard operating procedures to enhance compliance and safety protocols.
Streamlined communication between departments for improved workflow continuity.
Analyzed performance data to identify areas for process improvement initiatives.
Led cross-functional meetings to discuss operational challenges and solutions.
Supervised day-to-day workflow for all customer orders, and ensured the customer promise was met on time.
Managed four salary managers, and provided timely feedback to aid in their own growth.
Area Manager
Amazon
Cleveland
10.2020 - 06.2024
Managed 60 to 100 associates.
Implemented best practices to enhance employee engagement and morale.
Enforced compliance with company policies and safety regulations throughout the area.