Anthony Peters
New Orleans,LA
Summary
Adept at enhancing vehicle performance and customer satisfaction, my tenure at Goodyear Tire & Rubber honed my tire installation expertise and problem-solving skills. I exceeded productivity goals by effectively leveraging my technical knowledge and exceptional communication abilities, ensuring high-quality service and fostering customer loyalty.
Overview
11
11
years of professional experience
Work History
Commercial Tire Technician
Goodyear Tire & Rubber
07.2020 - Current
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all services performed.
- Helped maintain a high level of shop efficiency by effectively delegating tasks among team members as needed.
- Enhanced customer satisfaction by providing efficient tire installation and repair services.
- Provided exceptional customer service by addressing inquiries, complaints, and concerns in a timely manner.
Automotive Mechanic
Goodyear Tire & Rubber
04.2020 - 07.2020
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Roadside Assistance Technician
AAA Auto Club South
09.2016 - 08.2019
- Prevented potential future breakdowns with proactive maintenance recommendations based on vehicle assessment findings.
- Assisted customers in stressful situations, providing empathetic support while addressing their immediate needs.
- Fostered strong working relationships with local towing companies to ensure efficient and reliable tow service for customers when needed.
- Enhanced customer satisfaction by promptly responding to roadside assistance requests and providing timely solutions.
Automotive Mechanic
Firestone Auto Care
04.2013 - 06.2018
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Changed vehicle oil and replaced filter.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Followed established safety procedures and techniques when working under lifted vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Assessed vehicle maintenance status and completed needed service.
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Prevented potential breakdowns, conducting comprehensive preventative maintenance checks on client vehicles.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
Education
Automatic Repair
Delgado Community College
New Orleans, LASkills
- Tire Installation
- Wheel Balancing
- Power Tool Operation
- Hand-tool proficiency
- Fleet Inspection
- Hydraulic Jack Operation
- Oil Changes
- Tire mounting
- Punctuality
- Tire balancing
- Machinery Operation
- Troubleshooting abilities
- Brake system service
- Diagnostic abilities
- Technical knowledge
- Fluid Checks
- Brake repairs
- Parts Lubrication
- Alignments experience
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Tire Rotations
- Multitasking Abilities
- Reliability
- Excellent Communication
- Wheel Removal
- Hand and Power Tool Operation
- Decision-Making
- Battery Replacement
- Battery Checks
- Safe Vehicle Lifting
- Valve Stem Replacement
- Proper Tire Inflation
- Tire Sensor Resets
- Automotive Maintenance
- Air Filter Replacement
- Staff Supervision
- Preventive Maintenance
- Emergency Repairs
- Work Order Assessment
- Commercial Repairs
- Replace parts as needed
- Front end and rear end repair
- A/c repair
Timeline
Commercial Tire Technician
Goodyear Tire & Rubber
07.2020 - Current
Automotive Mechanic
Goodyear Tire & Rubber
04.2020 - 07.2020
Roadside Assistance Technician
AAA Auto Club South
09.2016 - 08.2019
Automotive Mechanic
Firestone Auto Care
04.2013 - 06.2018
Automatic Repair
Delgado Community College