Anthony Petro
Case Manager/IT Technician
Indianapolis,IN
Summary
Detailed worker with excellent team communication, case management, and customer service experience. Has a certificate in IT which can be used to help troubleshooting technology issues. Always on time and ready to work while completing tasks promptly. Is also an avid learner on the job and in personal life. Enjoys activities like weightlifting, running, soccer, card games, playing and listening to music. Enjoys topics like reading, art, culture, history, and self-help. Also buys and sells collectables online.
Overview
11
11
years of professional experience
Work History
Career Coach
Equus Workforce Solutions (IMPACT Program)
Indianapolis, Indiana
03.2024 - Current
- Provides case management with focus on helping participants to prepare for employment that leads to self-sufficiency.
- Conducts complete assessment utilizing variety of techniques including computer based assessments, interests inventories, and one-on-one interviews.
- Facilitates participant access to training, education, barrier-removal services, and to employment services as well as job-specific information.
- Provides career guidance and assistance to customers to identify employment goals and career development needs, and develop achievable and realistic service and employment plans, then monitor participant progress.
- Maintains job seeker case files in audit-ready state.
- Awarded for highest engagement in state for month of July in 2024.
Forensic Psychologist Assistant/Podcast Assistant
Premier Forensic/Love University
02.2018 - Current
- Use customer service and social media promotion to aid self-help podcast events.
- Used research capabilities to develop and write 1-2 self-help articles per month.
- Data entry on spreadsheets and documents for forensic psychology business.
Case Manager
Blehealth
8 2023 - 02.2024
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans
- Documented patient interactions and interventions in electronic charting systems
- Collaborated with interdisciplinary team to determine timely delivery of services
- Provided evidence-based therapeutic interventions and crisis management to clients to increase physical, mental and emotional wellbeing.
- Trained staff on companies procedures, healthcare system, and documentation.
IT Technician
Blehealth
08.2023 - 02.2024
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, keyboards, and mice.
- Maintained office PCs, networks, and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Front of Staff
San Biago's
08.2021 - 04.2023
- Communicate and use time management with team members to organize orders and supplies.
- Took 15-50 customer's orders daily in person through POS system and provide service to tables.
- Took around 10-30 phone orders per day with patience and upselling.
- Cultivated customer relationships and drove healthy business practices.
- De-escalated problematic customer concerns with calm and friendly demeanor.
Instacart/Doordash Driver
Instacart/Doordash
06.2020 - 08.2021
- Created relationships with customers and went extra mile in deliveries including no-contact deliveries and assisting in putting groceries away for older customers
- Continuous communication with customer to create clarity to ensure customer got exactly what was desired
- Demonstrated strong organizational and time management skills while managing multiple projects
Graduate Studies in Clinical Psychology
CSUF
08.2019 - 06.2020
- Designed, conducted, and wrote research thesis with collaboration of professor
- Statistical data entry, analysis, and questionnaire design
- Graduate level studies of psychological theories
- Remained energetic and demonstrated passion for helping clients by applying active listening.
Line Cook
Next Republic
05.2019 - 12.2019
- Operated fryers and grills sticking to food safety and quality
- Communicated and cooked multiple orders with team through busy periods
- Checked food temperature regularly to verify proper cooking and safety
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Tutor
Homework On Wheels/ Middle Tree Tutoring
01.2019 - 06.2019
- Answered questions, provided examples, and aided students' curiosity on subject matter
- Used communication and time management skills to ensure students finished work on time
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Delivery Driver
Pizza Hut
01.2014 - 06.2018
- Took customer's orders through POS system and provide service to tables
- Cultivated customer relationships and drove healthy business practices
- De-escalated problematic customer concerns with calm and friendly demeanor
- Used time management and communication to effectively deliver orders on time
- Read maps, followed oral, and written instructions and used GPS technology to make 5-25 deliveries everyday
Education
Certificate in IT - Information Technology
Citrus Community College
Azusa, CA 08.2020 - 2022.12
Master of Science - Clinical Psychology
California State University
Fullerton, CA 2019.08 - 2020.06
Bachelor of Arts - Psychology
California State University
Fullerton, CA 08.2016 - 2018.06
Associate of Arts - Psychology
Citrus Community College
Azusa, CA 06.2013 - 2016.06
High School Diploma -
Claremont High School
Claremont, CA 08.2009 - 2013.06
Skills
Communication
Records Management
Case Management
Staff training and motivation
Microsoft Office
PC Hardware
Windows and Mac OS
Timeline
Career Coach
Equus Workforce Solutions (IMPACT Program)
03.2024 - Current
IT Technician
Blehealth
08.2023 - 02.2024
Front of Staff
San Biago's
08.2021 - 04.2023
Certificate in IT - Information Technology
Citrus Community College
08.2020 - 2022.12
Instacart/Doordash Driver
Instacart/Doordash
06.2020 - 08.2021
Graduate Studies in Clinical Psychology
CSUF
08.2019 - 06.2020
Line Cook
Next Republic
05.2019 - 12.2019
Tutor
Homework On Wheels/ Middle Tree Tutoring
01.2019 - 06.2019
Forensic Psychologist Assistant/Podcast Assistant
Premier Forensic/Love University
02.2018 - Current
Bachelor of Arts - Psychology
California State University
08.2016 - 2018.06
Delivery Driver
Pizza Hut
01.2014 - 06.2018
Associate of Arts - Psychology
Citrus Community College
06.2013 - 2016.06
High School Diploma -
Claremont High School
08.2009 - 2013.06
Case Manager
Blehealth
8 2023 - 02.2024
Master of Science - Clinical Psychology
California State University
2019.08 - 2020.06
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