Phan Robinson
Selma,AL
Summary
Highly organized and detail-oriented professional with extensive experience in administrative and managerial roles, seeking to leverage my skills and expertise as Secretary to the Chief of Medical Service. Committed to enhancing office efficiency and supporting executive leadership through exemplary secretarial and administrative duties.
Overview
21
21
years of professional experience
Work History
Career Coach
Selma City Schools
Selma, AL
02.2024 - Current
- Designed and delivered engaging workshops on topics like resume writing and college applications, ensuring students receive comprehensive career guidance
- Partnered with teachers to integrate career-related activities into academic subjects, enhancing the relevance of classroom learning
- Provided professional development for Career and Technical Instructors, ensuring alignment with state guidelines
- Organized job shadowing opportunities with local businesses, fostering industry partnerships and student career exploration
- Tracked student progress and analyzed program effectiveness, implementing improvements based on data-driven insights
Flight Attendant
Southwest Airlines
Atlanta, GA
01.2023 - 12.2024
- Delivered exceptional customer service, ensuring positive travel experiences for passengers
- Collaborated across departments to enhance communication efficacy and optimize report distribution
- Implemented strategic plans to raise customer satisfaction through targeted initiatives and proactive problem-solving
Clinical Mental Health Program Manager
Dallas County Systems of Service
Selma, AL
01.2022 - 12.2023
- Managed program operations and staff activities, maintaining high standards of excellence
- Facilitated communication between internal teams and external vendors, ensuring timely project execution
- Developed strategies to boost community engagement with local health initiatives
- Monitored task progress using project management tools, ensuring adherence to timelines and milestones
Initial Inflight Training Supervisor
Southwest Airlines
Atlanta, GA
01.2004 - 12.2005
- Designed and delivered training programs for flight attendants, focusing on safety protocols and service standards
- Collaborated with Operations, Safety, and HR to ensure compliance with industry regulations
- Provided constructive feedback and one-on-one coaching to enhance trainee performance
- Partnered with cross-functional departments to align training programs with company goals
Education
B.S. - Criminal Justice
Bethune Cookman College
M.A. - Clinical Mental Health Counseling
Argosy University
Skills
- Administrative Excellence
- Organizational Skills
- Communication
- Attention to Detail
- Problem-Solving
- Customer Service
Professionalqualities
- Dependable and Trustworthy: Known for reliability and maintaining confidentiality.
- Proactive and Resourceful: Takes initiative to address issues and improve processes.
- Adaptable: Thrives in dynamic environments, capable of managing multiple tasks simultaneously.
- Customer-Oriented: Focused on providing exceptional support and service to clients and executive staff.
Awards
Southwest Winning Spirit: Recognized for exceptional dedication and commitment to excellence
Timeline
Career Coach
Selma City Schools
02.2024 - Current
Flight Attendant
Southwest Airlines
01.2023 - 12.2024
Clinical Mental Health Program Manager
Dallas County Systems of Service
01.2022 - 12.2023
Initial Inflight Training Supervisor
Southwest Airlines
01.2004 - 12.2005
B.S. - Criminal Justice
Bethune Cookman College
M.A. - Clinical Mental Health Counseling
Argosy University
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