Anthony Pham

• Provide support to operations with day-to-day maintenance issues. Escalate real-time complex technical issues to the appropriate party only after exhausting all means of handling within and considering the company's financial impact

• Communicate with customers using in-depth interviews to solve service issues

• Support new applications

• Identify and troubleshoot recurring problems to find permanent solutions

• Prioritize and manage several open issues via different media at one time

• Returned part-time as a Barista

• 4 years as a Quality Assurance Analyst in Software Education
• Experience in troubleshooting SalesForce cases and client communication
• Experience with Credit Card Terminals such as PAX & Ingenico
• Identified and implemented process and product improvements to enhance quality and reduce bugs
• Translated business requirements into test requirements
• Trained new and existing team members on quality assurance best practices
• Ensured compliance with industry standards by reviewing system designs before launch
• Implemented standard procedures for reporting, tracking and resolving software defects
• Monitored bug tracking tools such as JIRA for issue resolution status updates
• Create endpoint calls in Postman to verify quality results and find bugs in various formats such as JSON
• Experience in SQL Management Studio as well as database management
• Experience in access hardware, software, POS systems, & GCP console troubleshooting

• Gathered feedback from customers regarding their experience with products and services provided
• Technician support for clients via phone, email and text
• Data Entry for customer locations
• Customer Service
• Experience with troubleshooting Maytag & Speed Queen Machines
• Experience with testing proprietary mobile applications

• Collaborated with team members to ensure superior customer service was provided at all times
• Aviation Industry experience including operation of flights and assuring passenger safety with on-time departures
• Demonstrated exceptional organizational skills while managing multiple tasks simultaneously
• Provided customer service to internal and external customers, resolving inquiries in a timely manner

• Sold and served baked goods and miscellaneous food items, increasing company revenue
• Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
• Maintained clean and healthy environment by following proper safety and sanitation regulations

• Monitored inventory levels, restocked materials, and notified supervisor when supplies were low
• Developed strong working relationships with vendors, suppliers, and other departments
• Performed quality control checks on all outgoing shipments to ensure customer satisfaction

• Enforced and maintained safety and quality standard operating procedures
• Prepared and maintained comprehensive reports for tracking and monitoring shipments
• Liaised with freight carriers to ensure timely and accurate deliveries

• Serve restaurant quality customer service in a fast-pace environment