Anthony Phillips
Conway,AR
Summary
Proven track record of enhancing customer satisfaction and achieving fitness goals at Planet Fitness, showcasing exceptional coaching and mentoring abilities alongside CPR certification. Expert in fostering positive environments and implementing safety protocols, significantly reducing risk and driving results. Skilled in multitasking and critical thinking, consistently exceeding production targets by leveraging attention to detail and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Fitness Instructor
Self Employed
Conway, AR
10.2023 - Current
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
Sales Associate
Sam's Club
Conway, AR
05.2017 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Member Service Representative
Planet Fitness
Conway, AR
04.2016 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Cross-trained and backed up other customer service managers.
Production Worker
Virco Manufacturing
Conway, AR
09.2014 - 04.2016
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Education
Construction
University Of Central Arkansas
Conway, ARConstruction
University Monticello Arkansas
Monticello, ARCertificate - Fitness Trainer/nutrionist
ISSA (institution Sports Science Association)
Phoenix, AZ05.2023
Skills
- Forklift Operation
- Safety Training
- Chemical Level Testing
- Self Motivation
- Task Prioritization
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Equipment Inspection
- Coaching and Mentoring
- Heavy Lifting
- Critical Thinking/Problem-Solving
- Teamwork and Collaboration
- Flexible and Adaptable
Timeline
Fitness Instructor
Self Employed
10.2023 - Current
Sales Associate
Sam's Club
05.2017 - 10.2023
Member Service Representative
Planet Fitness
04.2016 - 10.2023
Production Worker
Virco Manufacturing
09.2014 - 04.2016
Construction
University Of Central Arkansas
Construction
University Monticello Arkansas
Certificate - Fitness Trainer/nutrionist
ISSA (institution Sports Science Association)