Anthony Pickett
Shorewood,IL
Summary
Determined Department Supervisor with 26+ years of experience in managing teams of 30 - 300 employees in Online Retail Operations environment. Strong leadership, communication and organizational skills. Deep knowledge of inventory control, merchandising and customer service.
Overview
15
15
years of professional experience
Work History
Dept. Supervisor (Over Mugs)
Personalization Mall
02.2012 - Current
- Manage a team of [30] employees. Responsibilities include, but not limited to, monitoring production lines to fulfill customer mug orders, delegating tasks and ensuring each employee is accountable for contributing to meet the 1500 daily quota.
- Responsible for Quality assurance checks for all Mug orders filled. ,
- Responsible for the safety of my staff and production area, which requires hourly checks to ensure no unwanted visitors enters the premises.
- Maintain department inventory, cleanliness and organization of work area.
- Train new employees on overall company and department-specific policies and procedures.
- Conduct performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Operations Manager
Personalization Mall
10.2009 - 01.2012
- Supervised Operations staff of 300 employees and kept employees compliant with company policies and procedures.
- Managed daily operations to achieve timely and accurate delivery of goods and services.
- Responsible for the safety of the staff and operations area which required hourly checks to ensure no unwanted visitors entered the premises.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Education
High School Diploma -
Centralia High School
Centralia, IL05.1987
Skills
- Seasoned Operations Management Leader
- Customer Service
- Problem Resolution
- Workplace Safety
- Problem-Solving
- Excellent communication and organizational skills
- Computer Literate
Timeline
Dept. Supervisor (Over Mugs)
Personalization Mall
02.2012 - Current
Operations Manager
Personalization Mall
10.2009 - 01.2012
High School Diploma -
Centralia High School
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