Anthony Pistocchi
Lewisville
Summary
Operations and account management professional with experience coordinating logistics, managing high-volume workflows, resolving time-sensitive issues, and maintaining accurate documentation in fast-paced environments. Proven ability to communicate across teams, analyze information, prioritize competing demands, and deliver exceptional customer service.
Overview
3
3
years of professional experience
Work History
Account Manager
Zuri Furniture
Lewisville
11.2025 - Current
- Manages high-volume portfolios of 50–100+ business and customer accounts daily, coordinating cross-functional communication across departments to ensure efficient order processing, account support, and issue resolution.
- Analyzed inventory and operational data to support fulfillment efficiency, claims mitigation, and strategic problem-solving, while developing solutions to recover at-risk orders and improve customer retention.
- Collaborated with management to implement operational improvements, contributing to a 25% increase in customer satisfaction ratings.
Assistant Manager
TMS Self Storage
Roanoke
04.2024 - 11.2025
- Finalize over 100+ monthly reports, including expense logs, daily close summaries, and management documentation, ensuring 100% accuracy and timely submission.
- Maintain front office efficiency by executing receptionist duties and implementing organizational systems, improving workflow by 25%.
- Troubleshoot and resolve 95% of office equipment and software issues in-house, reducing downtime and saving an estimated $2,000 annually in IT service calls.
- Assist in managing daily operations, including scheduling and account collections, successfully reducing overdue payments by 30% through proactive follow-ups.
EMT-Basic
CareFlite
Grand Prairie
02.2023 - 02.2024
- Coordinated with dispatchers and hospital staff to arrange time-sensitive logistics, reducing transport delays by up to 20%.
- Inspected ambulances after every shift to ensure cleanliness, stocked supplies, and equipment readiness, maintaining 100% compliance with safety and operational protocols.
- Managed critical patient documentation, including Patient Care Reports and Advanced Directives, improving record accuracy and legal compliance.
Education
Data Analyst Certificate - Data Analytics Immersive
Fullstack Academy
02-2025
Bachelor of Arts - Sociology Focused in Criminology
Texas Tech University
12-2021
Skills
- Microsoft Excel, SQL, Tableau, Google Analytics
- Data Analysis & Reporting
- Documentation & Record Management
- Operational Coordination
- Problem Solving & Decision Making
- Customer Service & Team Collaboration
- Python (Pandas, Matplotlib), AWS
Timeline
Account Manager
Zuri Furniture
11.2025 - Current
Assistant Manager
TMS Self Storage
04.2024 - 11.2025
EMT-Basic
CareFlite
02.2023 - 02.2024
Data Analyst Certificate - Data Analytics Immersive
Fullstack Academy
Bachelor of Arts - Sociology Focused in Criminology
Texas Tech University