Anthony Pizzo
Ewing
Summary
Energetic and personable Information technology professional with 6 years experience servicing Users and researchers. Eager to find solutions to problems. Quick to build rapport with Users. Adaptable and open to flexible work hours. Continually seeking knowledge and new experience.
Overview
9
9
years of professional experience
Work History
Audio Visual Support Specialist/Computer Technician
Princeton Plasma Physics Laboratory
07.2021 - 06.2025
- Deployment, Hardware and Software support of workstations running Windows, Mac OS X, and Linux.
- Utilized ticketing systems to provide prompt support to researchers, including ServiceNow and Freshservice.
- Support and provide training on video conferencing and productivity apps including Zoom, Microsoft Office Suite, etc.
- Troubleshooting connectivity issues with internal networks, including TCP/IP, VLANs/802.1Q , VPN’s, and Microsoft Remote Desktop.
- Managed meeting calendars, equipment maintenance, and technical support for meetings/events in Video conferencing spaces.
- Collaborated with users on determining computer hardware specifications that fit their requirements.
- Created and maintained knowledge base articles used by end users and technical support staff.
- Performed data backup and sanitization of Mac, Windows, and Linux systems.
- Collaborate within a 7 person team to troubleshoot and resolve complex issues.
- Managed and maintained a pool of laptops for loan to end users
Operations Technical Assistant
Princeton University
09.2019 - 07.2021
- Responsibilities include providing classroom technology support for faculty and students at the Princeton School of Public and International Affairs, providing technical support for Blackboard, Canvas and Zoom including advising Professors on their remote teaching setups.
Engineer
Ithaca College Television
03.2016 - 05.2019
- Some of the responsibilities included properly shading Ikegami ENG cameras using an analog vector scope, troubleshooting various equipment issues (i.e. video switcher errors, teleprompter communication errors, and routing various video sources to different monitor outputs).
- Production Truck Engineer in Charge Responsibilities included but were not limited to setting up and running the cabling for 4 Ikegami ENG cameras, checking over any and all production equipment in the truck (i.e. Grass Valley video switcher, Chyron Graphics, etc.), overseeing all other technical positions required for the event, as well as troubleshooting any technical issues with any equipment or signal flow to the school’s master control.
- Technical Coordinator, 'Sketch Me if You Can' (game show) Pioneered a signal path for an Apple TV so it could be accessed from multiple sources.
- Designed a Grass Valley TD Switcher board build that utilizes a quad box with animations.
- Panopto Cloud Storage, Kaltura Media Storage, Blackboard, Canvas.
Service Intern at AbelCine
AbelCine Internship Program
09.2018 - 12.2018
- Assisted the Service administrator with day-to-day activities, shadowed the service technicians as they were doing repairs, and assisted the Service manager on various projects.
- References available upon requests
Education
Bachelor of Science - Radio And Television Broadcasting
Ithaca College
Ithaca, NY05-2019
Skills
- Microsoft Office Suite
- Zoom
- Adobe Acrobat
- Global Protect
- Active Directory
- Microsoft System Center Configuration Manager
- Lansweeper
- CrashPlan Backup Solution
- Automox
- Duo Multi Factor Authentication
- Avaya Softphone
- Microsoft Teams
- McAfee
- Jamf
- Apple School Manager
- Bomgar
- Service Now
- Google Suite
- Mac OS X
- Windows
- Linux
- Critical Thinking Skills
- Communication Skills
- Interpersonal Skills
- Technical assistance
- AV technical support
- Software troubleshooting
- Hardware troubleshooting
- Helpdesk operations
- IT ticket documentation
- Remote support
Timeline
Audio Visual Support Specialist/Computer Technician
Princeton Plasma Physics Laboratory
07.2021 - 06.2025
Operations Technical Assistant
Princeton University
09.2019 - 07.2021
Service Intern at AbelCine
AbelCine Internship Program
09.2018 - 12.2018
Engineer
Ithaca College Television
03.2016 - 05.2019
Bachelor of Science - Radio And Television Broadcasting
Ithaca College
Similar Profiles
Susmitha BodigeSusmitha Bodige
Helpdesk Technician II at Princeton Plasma Physics LaboratoryHelpdesk Technician II at Princeton Plasma Physics Laboratory
Jeremy HallJeremy Hall
Volunteer at Princeton Plasma Physics LaboratoryVolunteer at Princeton Plasma Physics Laboratory
Yohannes MergiaYohannes Mergia
Research Intern at Princeton Plasma Physics Laboratory (PPPL)Research Intern at Princeton Plasma Physics Laboratory (PPPL)
Dustin MontgomeryDustin Montgomery
Dispatcher at Lincoln Memorial UniversityDispatcher at Lincoln Memorial University
Danny KerneaDanny Kernea
Driver at Licking Valley C.A.P.Driver at Licking Valley C.A.P.