Anthony Polteno
Murray
Summary
Upbeat, customer-focused with over 10 years of Management experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
International Operations Coordinator
SEKO Logistics
05.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Determine Import/Export routings for overseas shipments.
- Negotiate rates with carriers, vendors and agents.
- Forklift Certified
- Loaded, unloaded, and moved material to and from storage and staging areas.
Brand Ambassador /Retail Store Manager
Briggs & Riley
06.2021 - 05.2022
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Engaged positively with each customer, educating about the brand.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Retail Store Manager
Shapiro Travel
03.2012 - 01.2021
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
- Built relationships with customers and community to establish long-term business growth.
- Built strong relationships with vendors to negotiate favorable terms, secure exclusive merchandise offerings, and improve supply chain efficiency.
- Trained and managed associates in customer service and sales techniques.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Retail Sales Associate
Shapiro Travel
03.2009 - 03.2012
- Greeted customers and helped with product questions, selections and purchases.
- Informed customers of current store promotions to encourage additional sales purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Warehouse Manager
Shapiro Travel
04.2006 - 12.2008
- Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Education
High School Diploma -
Highland High School
Salt Lake City, UT06.1998
Skills
- Meticulously detail-oriented
- Strong multi-tasking
- Customer Service
- Effective leader
- Relationship building
- Work Planning and Prioritization
- Inventory management
- Dependable and reliable
- Decision-making skill
- Merchandising
- Accurate money handling
- Delegation
Timeline
International Operations Coordinator
SEKO Logistics
05.2022 - Current
Brand Ambassador /Retail Store Manager
Briggs & Riley
06.2021 - 05.2022
Retail Store Manager
Shapiro Travel
03.2012 - 01.2021
Retail Sales Associate
Shapiro Travel
03.2009 - 03.2012
Assistant Warehouse Manager
Shapiro Travel
04.2006 - 12.2008
High School Diploma -
Highland High School
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