Anthony Ponce-Mexicano

Led the implementation of comprehensive Key Performance Indicators for Sales, Marketing, and C-Suite teams, enhancing overall performance evaluation. Offered targeted feedback on sales calls, actively contributed insights during weekly meetings, and crafted impactful dashboards utilizing Salesforce to support the sales team. Adept at organizational optimization, streamlined and enhanced the efficiency of Salesforce operations. Additionally, played a pivotal role in executing small-scale improvements to Banyan's website. Proficiently showcasing the benefits of Salesforce reports, I effectively communicated strategies for departmental optimization.

Welcomed and seated guests, provided menu recommendations, and took accurate food and drink orders, ensuring prompt delivery. Proficient in traditional Mexican dishes, upsold additional items, handled payments, and maintained table cleanliness. Collaboratied with the kitchen staff, as well as contributed to a positive dining experience, assisted in special occasions, and adhered to health and safety regulations. Prioritized excellent customer service and effective teamwork in this fast-paced environment.

Responsibilities extended to cash handling, inventory management, and maintaining a clean and organized workspace. Actively engaged with customers, addressing inquiries, handling feedback, and contributing to a positive atmosphere. Collaborating seamlessly with team members, participated in upselling promotions and adapting to changing menu items.