Anthony Pounds
Baltimore,MD
Summary
Experienced customer service professional dedicated to delivering exceptional service and support. Efficiently resolves customer issues, enhancing overall satisfaction levels. Skilled in effective communication and problem-solving, fostering positive relationships. Committed to providing top-notch customer experiences and contributing to team success.
Overview
12
12
years of professional experience
Work History
Mail Sorter
Dnata
01.2025 - Current
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
- Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
- Evaluated mail trays to determine proper placement.
Cook, Delivery Driver and Dishwasher
Farm to Temple
02.2021 - 01.2025
- Responsible for preparing and cooking food in a variety of environments and capacities
- Managing inventory and adhering to health and safety regulations
- Assisting with the planning of menus, presenting garnishes and arranging dishes
- Cooking over 200 meals for 60+ customers throughout the Baltimore and Bowie area
- Responsible for cleaning dishes in a food service environment to ensure that there is always plenty of clean tableware at hand
- Delivering a meal to each customer in a timely manner
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Director
Recreation and Parks, Baltimore
09.2019 - 06.2024
- Responsible for the safety and security of over fifty youth, ages 5-18
- Train inexperienced staff members to ensure all center rules and regulations are followed, collaborate with center staff in the planning of more than 50 recreational programs
- Successfully managed a Bmore summer camp in 2021, coordinated field trips, and led Town Hall meetings with the community to discuss ideas on how to create a safer environment for students
- Launched the first ever Harlem Park Rec flag football tournament, increased engagement by 5 %, collaborated with 6 other centers to provide an exciting program for the local community
- Excellent communication skills, both written and verbal, effectively conveying technical information to non-technical users, fostering a positive customer experience
- Adaptable to changes in technology and business processes
- Assists with the development and implementation of various recreation programs, volunteer events, activities, and special events
- Assists with the development of flyers, department brochures and newsletters and distribution of materials as needed
- Promotes, develops, and maintains positive public relations between the department and the community with an emphasis on customer service
- Fosters employee empowerment and a team approach in the delivery of services
- Works effectively and cooperatively in a team environment with other City employees during daily activities
- Responsible for the collection and safekeeping of fees for summer camp more than $5,000
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Assistant Property Manager
1234 McElderry Apartments
01.2021 - 06.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Posted policies and rules in common areas for tenant review.
Packing Operator
Becton Dickinson
11.2017 - 04.2019
- Operated labeling equipment within Liquid Media, this operation includes proper chase and coder setup and proper label threading
- Ensured all sensors and feedback mechanisms are functional
- Making sure that all labels (100-200) are being placed accurately on media containers
- Assured products are identified in accordance with established procedures
- Responsible for ordering 20 or more labeling materials from Label Control twice a day
- With doing so, every material handler had enough labels for each product
- Control and adjust machine setting, inspected in-process parts to ensure consistent quality while also removing defective product, packaging, and component material
- Responsible for cycle counting 100 activities Packages daily
- Preparing products and merchandise for final shipment and posting weights and shipping charges
Warehouse Associate
Amazon
02.2015 - 08.2017
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load and organize boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow directions to complete all tasks
- Troubleshoot problems
- Ensure product meets quality requirements
- Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to thirty-five feet
Warehouse Associate
McCormick & Schmick's Seafood & Steaks
04.2013 - 09.2015
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
Education
Virtual Google IT Support Professional - IT Support
Merit America
01.2022
38 Credits Completed -
Coppin State University
Baltimore, MD06.2011
Diploma -
Baltimore Talent Development High School
Baltimore, MD07.2009
Skills
- Technical Support & Troubleshooting
- Ticketing System
- User Training & Support
- Operating Systems Installation
- Software Installation & Configuration
- Customer Service
- Windows
- Linux
- Domain Name System (DNS)
- Networking
- System Administration
- Research/Teamwork
Timeline
Mail Sorter
Dnata
01.2025 - Current
Cook, Delivery Driver and Dishwasher
Farm to Temple
02.2021 - 01.2025
Assistant Property Manager
1234 McElderry Apartments
01.2021 - 06.2023
Director
Recreation and Parks, Baltimore
09.2019 - 06.2024
Packing Operator
Becton Dickinson
11.2017 - 04.2019
Warehouse Associate
Amazon
02.2015 - 08.2017
Warehouse Associate
McCormick & Schmick's Seafood & Steaks
04.2013 - 09.2015
Diploma -
Baltimore Talent Development High School
Virtual Google IT Support Professional - IT Support
Merit America
38 Credits Completed -
Coppin State University
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