Anthony Price
Longview
Summary
Dynamic professional with a proven track record at Verizon Wireless, excelling in technical support and customer service. Recognized for problem-solving skills and compassionate care, enhancing customer satisfaction through effective troubleshooting and proactive communication. Committed to fostering positive relationships and delivering exceptional service in fast-paced environments. Dedicated student of Computer Science looking to expand my horizons and skillsets in a work environment in my new field.
Overview
13
13
years of professional experience
Work History
Caregiver
CDWA
04.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Retention Specialist
ATT
08.2019 - 06.2023
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
International Tech Support
Verizon
08.2018 - 07.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Supervisor
Verizon Wireless
05.2016 - 08.2018
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Technical Support Representative
Verizon Wireless
04.2012 - 05.2016
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Associate of Applied Science - Computer Science
Lower Colombia College
Longview, WA05-2026
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Technical troubleshooting
- Product troubleshooting
- Remote support
- Technical support
- Customer service expert
- Multitasking and organization
- Object-oriented programming
- Code debugging
Timeline
Caregiver
CDWA
04.2023 - Current
Retention Specialist
ATT
08.2019 - 06.2023
International Tech Support
Verizon
08.2018 - 07.2019
Customer Service Supervisor
Verizon Wireless
05.2016 - 08.2018
Technical Support Representative
Verizon Wireless
04.2012 - 05.2016
Associate of Applied Science - Computer Science
Lower Colombia College
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