Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Price

Longview

Summary

Dynamic professional with a proven track record at Verizon Wireless, excelling in technical support and customer service. Recognized for problem-solving skills and compassionate care, enhancing customer satisfaction through effective troubleshooting and proactive communication. Committed to fostering positive relationships and delivering exceptional service in fast-paced environments. Dedicated student of Computer Science looking to expand my horizons and skillsets in a work environment in my new field.

Overview

13
13
years of professional experience

Work History

Caregiver

CDWA
04.2023 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Retention Specialist

ATT
08.2019 - 06.2023
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Analyzed customer data to identify trends, providing valuable insights for retention initiatives.

International Tech Support

Verizon
08.2018 - 07.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Customer Service Supervisor

Verizon Wireless
05.2016 - 08.2018
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Technical Support Representative

Verizon Wireless
04.2012 - 05.2016
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Education

Associate of Applied Science - Computer Science

Lower Colombia College
Longview, WA
05-2026

Skills

  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Technical troubleshooting
  • Product troubleshooting
  • Remote support
  • Technical support
  • Customer service expert
  • Multitasking and organization
  • Object-oriented programming
  • Code debugging

Timeline

Caregiver

CDWA
04.2023 - Current

Retention Specialist

ATT
08.2019 - 06.2023

International Tech Support

Verizon
08.2018 - 07.2019

Customer Service Supervisor

Verizon Wireless
05.2016 - 08.2018

Technical Support Representative

Verizon Wireless
04.2012 - 05.2016

Associate of Applied Science - Computer Science

Lower Colombia College
Anthony Price