Anthony Quesada-Carrillo
Los Angeles,CA
Summary
Seeking full time employment with a positive work environment and growth opportunities. Willing to work hard and make a positive environment to encourage repeat guests.
Overview
8
8
years of professional experience
Work History
Lead Behavioral Health Technician
Helping Hands Hollywood Recovery Center
09.2021 - 08.2023
- Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Did Client's intake process for them to be in the program
- Performed Urine Tests on clients regularly to ensure they were sticking to their sobriety
- Audited the case manager's and therapists work weekly and sent an audit to management
- Assisted other technicians regularly as well as checked their work to ensure everything was being done correctly
- Trained new technicians
- Monitored group sessions
- Assisted case managers and therapists when they were having trouble reaching clients for group or individual sessions
- De-escalated situations when clients would get emotional or angry
Enrollment Agent
Staples
02.2018 - 09.2021
- Was the first enrollment agent for the partnership between Staples and TSA precheck
- Streamlined the application process for increased efficiency and customer satisfaction.
- Assisted prospective enrollees with application process, resulting in a smoother enrollment experience.
- Trained new Enrollment Agents on company policies and procedures, ensuring a consistent level of service across the team.
- Got appointments done in a timely manner and managed to enroll walk ins whenever possible
- De-escalated situations when enrollees would get upset or angry
- Resolved problems, improved operations and provided exceptional service.
Sales Associate
Target
09.2015 - 10.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Solved customer challenges by offering relevant products and services.
- Worked a register when needed and covered the electronics department when they needed breaks and/or were short handed
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Los Angeles Senior High School
Los Angeles, CA06.2015
Skills
- Critical Thinking
- Progress Monitoring
- Employee Training
- Crisis Management
- De-Escalation Techniques
- Bilingual in English and Spanish
- Intake Assessment and Data Entry
- Multitasking
- Relationship Building
- Cash Management
- Teamwork and Collaboration
- Team Leadership
- Inventory and Stocking
Timeline
Lead Behavioral Health Technician
Helping Hands Hollywood Recovery Center
09.2021 - 08.2023
Enrollment Agent
Staples
02.2018 - 09.2021
Sales Associate
Target
09.2015 - 10.2017
High School Diploma -
Los Angeles Senior High School
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