Anthony Quispilaya

DIY:

• Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
• Assisted customers in finding appropriate parts promptly.
• Organized parts storage and stocked inventory according to established guidelines.
• Increased customer satisfaction by providing prompt and accurate information on auto parts availability and compatibility.
• Handled returns and exchanges professionally, resolving issues efficiently while maintaining high customer satisfaction rates.

Commercial Driver:

• Improved customer satisfaction by delivering auto parts promptly and accurately to clients.
• Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
• Handled cash transactions accurately, ensuring prompt payment for delivered items.

Manager:

• Completed store opening and closing procedures and balanced tills.
• Increased customer satisfaction by providing exceptional service and expert advice on part sales.
• Enhanced teamwork through clear communication and collaboration in daily tasks.
• Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Mentored new sales associates to contribute to the store's positive culture.
• Managed inventory of parts and components.

Dough Roller:

• Enhanced product quality by maintaining cleanliness and sanitation standards in the work area.
• Replenished and rotated food items, following correct food cooling and storage procedures.
• Mix, proof, shape and bake dough for cinnamon rolls and other bakes.
• Mix frosting and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.

Supervisor:

• Completed store opening and closing procedures and balanced tills.
• Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
• Completed physical inventory counts each month.
• Performed data entry and completed proper paperwork.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

• Assisted servers in providing efficient service for improved guest experiences.
• Reduced wait times for tables by quickly clearing and resetting them after guests departed.
• Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
• Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.