Leighann Sparks
LOSALAMOS
Summary
Seasoned Parts Sales Supervisor with relevant background in managing large-scale operations. Known for enhancing customer relationships, improving parts sales efficiency, and leading successful teams. Strong skills include inventory management, team leadership, and strategic sales planning. Made significant impact by streamlining parts ordering processes and increasing overall operational efficiency.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Part sales manager
AutoZone
Santa Fe
03.2026 - Current
- Supervised sales floor operations to ensure customer satisfaction and efficient service.
- Assisted customers in selecting parts and accessories for various vehicles.
- Maintained inventory levels and organized stock for easy accessibility.
- Implemented store promotions to enhance customer engagement and drive sales.
- Collaborated with management to develop merchandising strategies for displays.
- Resolved customer inquiries and complaints promptly and professionally.
- Created monthly reports detailing sales activity, profitability, and other key metrics.
Assistant Store Manager
Speedway Gas Station
LOSALAMOS
08.2024 - 01.2026
- Assisted in managing daily store operations and maintaining inventory levels.
- Trained new employees on customer service and safety protocols.
- Ensured compliance with company policies and local regulations during shifts.
- Drove customer success rates up by 75% which helped capitalize on profits and improved the sales to 97%
- Handled cash register transactions and performed end-of-day cash reconciliation.
- Coordinated product promotions and visual merchandising strategies in-store.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Monitored stock levels and placed orders to prevent shortages or overstocking.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Customer Service Representative
The UPS Store Inc.
Santa Fe
12.2022 - 08.2024
- Assisted customers with packaging, shipping, and printing services.
- Resolved customer inquiries and complaints effectively and promptly.
- Maintained clean and organized store environment for improved customer experience.
- Collaborated with team members to ensure efficient service delivery.
- Educated customers on available products and services offered by the store.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Quality Assurance Analyst
Tellus International
Los Alamos
08.2021 - 12.2022
- Conducted thorough testing of software applications to ensure quality standards.
- Collaborated with development teams to identify and resolve issues efficiently.
- Created detailed test plans and executed test cases for various projects.
- Documented defects in tracking systems and communicated findings promptly.
- Communicated regularly with management to discuss quality trends.
- Conducted internal audits to measure adherence to established QA standards.
- Prepared and analyzed internal and external quality reports for management staff review.
Dispatcher
Territorial key lock and safe
Santa Fe
07.2020 - 01.2022
- Coordinated daily delivery schedules for service technicians and clients.
- Managed incoming service requests and prioritized based on urgency.
- Utilized dispatch software to track vehicle locations and optimize routes.
- Maintained accurate logs of service calls and technician availability.
- Developed relationships with clients to enhance service delivery efficiency.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Financial Advisor
Primerica
Santa Fe
02.2018 - 10.2020
- Advised clients on financial planning and investment strategies.
- Analyzed market trends to inform client recommendations.
- Conducted thorough assessments of clients' financial needs.
- Monitored client portfolios to ensure that recommended investments remain in line with their goals and objectives.
- Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Promoted business to increase customer base and grow revenue.
- Actively participated in marketing initiatives aimed at increasing brand awareness within the community.
Player Services Representative
Buffalo Thunder Resort Casino
Santa Fe
01.2018 - 10.2019
- Assisted guests with inquiries and resolved issues promptly.
- Managed guest check-ins and check-outs efficiently.
- Provided information on casino promotions and events to visitors.
- Actively listened to guest feedback to improve service delivery.
- Verified identification cards prior to allowing access to gaming areas.
- Provided assistance to new players by teaching them game rules and strategies.
- Maintained up-to-date knowledge of all gaming products available at the casino.
- Communicated effectively with supervisors regarding any issues that arose during shifts.
- Executed marketing initiatives such as issuing promotional materials and coupons to players on the floor.
Banquet Server
Hire firm
Santa Fe
02.2015 - 01.2019
- Served food and beverages to guests at various events and functions.
- Set up and arranged banquet tables according to event specifications.
- Assisted with the breakdown of event setups after service completion.
- Provided excellent customer service by addressing guest inquiries and requests.
- Followed health and safety regulations during food handling and service activities.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
Supervisor
Bealls Store
Los Alamos
02.2014 - 01.2017
- Supervised daily store operations and ensured effective staff performance.
- Trained new employees on customer service and sales techniques.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Coordinated staff schedules to meet peak business demands efficiently.
- Implemented store policies and procedures to enhance operational efficiency.
- Assisted in resolving customer complaints with empathy and professionalism.
- Conducted regular team meetings to communicate updates and motivate staff.
- Monitored compliance with safety regulations and maintained a clean store environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO 02.2021 - 04.2026
Northern New Mexico College
Española, NMSkills
- Customer service
- Team building
- Employee training
- Problem analysis
- Conflict resolution
- Communication skills
- Sales analysis
- Training and coaching
- Up-selling strategies
- Proficient in [software]
- Team collaboration
- Inventory auditing
- Suggestive selling
- Improving customer satisfaction
- Problem-solving skills
- Performance tracking
- Invoice processing
- Coordinating paperwork
- Interpersonal skills
- Quality control
- Shrink reduction
- Reliability
- Driving business growth
- Financial recordkeeping
- Self motivation
- Time management
- Product assessments
- Merchandise promotion and display
Timeline
Part sales manager
AutoZone
03.2026 - Current
Assistant Store Manager
Speedway Gas Station
08.2024 - 01.2026
Customer Service Representative
The UPS Store Inc.
12.2022 - 08.2024
Quality Assurance Analyst
Tellus International
08.2021 - 12.2022
Bachelor of Science - Psychology
Colorado Technical University
02.2021 - 04.2026
Dispatcher
Territorial key lock and safe
07.2020 - 01.2022
Financial Advisor
Primerica
02.2018 - 10.2020
Player Services Representative
Buffalo Thunder Resort Casino
01.2018 - 10.2019
Banquet Server
Hire firm
02.2015 - 01.2019
Supervisor
Bealls Store
02.2014 - 01.2017
Northern New Mexico College