Gary Worland
Retail
SAINT CHARLES,MO
Summary
Professional in part sales with proven track record of optimizing inventory management and driving revenue growth. Skilled in team leadership, conflict resolution, and strategic planning. Strong focus on collaboration and adaptable to changing business needs. Reliable and results-oriented with expertise in customer relationship management and operational efficiency.
Overview
19
19
years of professional experience
Work History
Part Sales Manager
AutoZone
12.2015 - Current
- Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
- Cultivated a positive workplace culture by promoting open communication between team members.
- Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
- Increased customer satisfaction by providing exceptional service and expert advice on part sales.
Handyman
Self-employeed
01.2007 - 11.2018
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
- Increased client retention rate with proactive follow-ups after job completion to ensure satisfaction with the work performed.
Assembler
Arizon
09.2013 - 03.2015
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Education
No Degree - Computer Engineering
ITT Technical Institute
Earth City, MO 05.2001 -
Skills
Problem-solving skills
Customer service
Improving customer satisfaction
Inventory management
Parts installation
Forklift operation
Order fulfillment
Parts recommendation
Teamwork
Willingness to learn
Customer engagement
Multitasking
Customer satisfaction
Excellent communication
Timeline
Part Sales Manager
AutoZone
12.2015 - Current
Assembler
Arizon
09.2013 - 03.2015
Handyman
Self-employeed
01.2007 - 11.2018
No Degree - Computer Engineering
ITT Technical Institute
05.2001 -