Leader, strong communicator, self starter with extensive experience with construction, finance, real estate, customer service, organization, and solving critical problems on the fly.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Member Specialist
Great Lakes Credit Union
Crystal Lake, IL
03.2023 - Current
Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Manage over 50 members and $100,00.00 in assets per day.
Accountant and Unlicensed Real Estate Assistant
Capi Realty
Hebron, IL
09.2016 - Current
Managed accounting and facility calls while owners were in other areas.
Offered friendly and efficient service to customers, handled challenging situations with ease
Participated in team-building activities to enhance working relationships
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Crew Chief
Michael Herman, LLC
Hebron, Schaumburg, United States
05.2018 - Current
Estimate time, materials, labor, and cost for all customers.
Hardscape construction and demolition, landscape design and construction, installing concrete foundations, walkways, and driveways.
Manage crews of up to thirty people.
Design plans to fit within customers timeframe and budget.
Complete projects ahead of schedule with proficiency and comfort of all parties in mind.
Clear gutters and landscaping of debris.
Trained all team members on key roles to maintain flexibility.
Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
Performed team bonding exercises to bring employees closer.
Managed over 50 inquiries per day.
Food Pantry Volunteer
Hebron Food Pantry
Hebron, IL
03.2011 - 04.2013
Local food pantry serving underprivileged families with food people needed.
Stocked inventory.
Guided visitors around and helped them fill their bags.
Performed audits to make sure all provisions were accounted for.
Increased stocking speed by 5%.
Sorted, stocked and organized shelves with food for easy access by other volunteers
Education
Associate of Science - Accounting And Finance
McHenry County College
Crystal Lake, IL
05.2016 - Current
Skills
Personal skills
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Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The first rule is to keep an untroubled spirit. The second is to look things in the face and know them for what they are.
Marcus Aurelius
Timeline
Member Specialist
Great Lakes Credit Union
03.2023 - Current
Crew Chief
Michael Herman, LLC
05.2018 - Current
Accountant and Unlicensed Real Estate Assistant
Capi Realty
09.2016 - Current
Associate of Science - Accounting And Finance
McHenry County College
05.2016 - Current
Food Pantry Volunteer
Hebron Food Pantry
03.2011 - 04.2013
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