Barbara Shulda
Medical Assistant/Phlebotomy
Chandler,AZ
Summary
Energetic and certified Registered Medical Assistant eager to utilize current training and experience in a dynamic healthcare or customer service role. Committed to contributing to high-quality healthcare and customer satisfaction, aspiring to further develop medical, clinical, and phlebotomy skills.
Overview
25
25
years of professional experience
4
4
Certifications
Work History
Member Specialist
Sam’s Club
12.2020 - Current
- Provide exceptional service to club members, ensuring a positive shopping experience and addressing member needs efficiently.
- Educated members on available benefits and resources, increasing utilization of services provided.
- Boosted member renewals by consistently providing exceptional customer service and support.
- Handled sensitive member information, maintaining strict confidentiality at all times.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Provided excellent customer service while maintaining vigilance for potential theft or suspicious behavior.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Supported store management with various tasks as needed, including inventory counts and assisting customers in locating products when not actively engaged in other duties.
Machine Operator/Assembly
Corporate Job Bank Staffing
05.2018 - 12.2020
- Displayed adaptability and technical acumen in operating machinery and assembling products with precision and safety.
Registered Medical Assistant / Phlebotomist
DuPage Medical Group
09.2011 - 12.2017
- Performed comprehensive patient care duties including medical history intake, vital signs assessment, and administering immunizations.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Managed inventory and supplies. Sourced a better vendor and saved 15%.
- Fulfilled all Medical Assistant duties in a fast-paced General Practitioners Office. Triaged patients, took vital signs, and assisted with every area of patient care.
- Assisted patients with walking, transfer, exam prep and all other needs. Received 95% positive reviews in post-visit patient surveys.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Conducted proper and concise EHR documentation for all visits. Through strong grasp of EHR, maintained 22% less errors than average.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Registered Medical Assistant
Midwest Cardiac Consultants
10.2009 - 09.2011
- Assisted with various medical procedures and maintained high-quality patient care standards.
Traveling Phlebotomist
Genlab
06.2009 - 09.2009
- Provided exceptional phlebotomy services across multiple locations, ensuring patient comfort and accuracy of specimens.
Mortgage Loan Officer / Processor
Several Mortgage Companies
01.1999 - 01.2008
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
Education
No Degree - Medical Assisting
Everest College - Chicago
Chicago, IL 05.2001 -
Skills
Skilled in greeting patients, managing appointments, and preparing for medical examinations
Proficient in the use of the Epic system for documenting calls, managing personal information, and maintaining communication with pharmacies and other facilities
Competent in a range of clinical tasks including EKGs, suture removal, specimen collection, and emergency procedures
Adept in explaining medical procedures and medications to patients, ensuring understanding and compliance
Excellent customer service skills with the ability to interact professionally with individuals of all ages and backgrounds
Proficient with general office equipment and software including Microsoft Office Suite
Certification
RMA Certified by AMT
References
Available upon request.
Timeline
Member Specialist
Sam’s Club
12.2020 - Current
Machine Operator/Assembly
Corporate Job Bank Staffing
05.2018 - 12.2020
Registered Medical Assistant / Phlebotomist
DuPage Medical Group
09.2011 - 12.2017
Registered Medical Assistant
Midwest Cardiac Consultants
10.2009 - 09.2011
Traveling Phlebotomist
Genlab
06.2009 - 09.2009
No Degree - Medical Assisting
Everest College - Chicago
05.2001 -
Mortgage Loan Officer / Processor
Several Mortgage Companies
01.1999 - 01.2008