Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
RegisteredNurse

Barbara Shulda

Medical Assistant/Phlebotomy
Chandler,AZ

Summary

Energetic and certified Registered Medical Assistant eager to utilize current training and experience in a dynamic healthcare or customer service role. Committed to contributing to high-quality healthcare and customer satisfaction, aspiring to further develop medical, clinical, and phlebotomy skills.

Overview

25
25
years of professional experience
4
4
Certifications

Work History

Member Specialist

Sam’s Club
12.2020 - Current
  • Provide exceptional service to club members, ensuring a positive shopping experience and addressing member needs efficiently.
  • Educated members on available benefits and resources, increasing utilization of services provided.
  • Boosted member renewals by consistently providing exceptional customer service and support.
  • Handled sensitive member information, maintaining strict confidentiality at all times.
  • Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
  • Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
  • Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
  • Provided excellent customer service while maintaining vigilance for potential theft or suspicious behavior.
  • Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
  • Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Supported store management with various tasks as needed, including inventory counts and assisting customers in locating products when not actively engaged in other duties.

Machine Operator/Assembly

Corporate Job Bank Staffing
05.2018 - 12.2020
  • Displayed adaptability and technical acumen in operating machinery and assembling products with precision and safety.

Registered Medical Assistant / Phlebotomist

DuPage Medical Group
09.2011 - 12.2017
  • Performed comprehensive patient care duties including medical history intake, vital signs assessment, and administering immunizations.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
  • Managed inventory and supplies. Sourced a better vendor and saved 15%.
  • Fulfilled all Medical Assistant duties in a fast-paced General Practitioners Office. Triaged patients, took vital signs, and assisted with every area of patient care.
  • Assisted patients with walking, transfer, exam prep and all other needs. Received 95% positive reviews in post-visit patient surveys.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Conducted proper and concise EHR documentation for all visits. Through strong grasp of EHR, maintained 22% less errors than average.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.

Registered Medical Assistant

Midwest Cardiac Consultants
10.2009 - 09.2011
  • Assisted with various medical procedures and maintained high-quality patient care standards.

Traveling Phlebotomist

Genlab
06.2009 - 09.2009
  • Provided exceptional phlebotomy services across multiple locations, ensuring patient comfort and accuracy of specimens.

Mortgage Loan Officer / Processor

Several Mortgage Companies
01.1999 - 01.2008
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.

Education

No Degree - Medical Assisting

Everest College - Chicago
Chicago, IL
05.2001 -

Skills

Skilled in greeting patients, managing appointments, and preparing for medical examinations

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Certification

RMA Certified by AMT

References

Available upon request.

Timeline

Member Specialist

Sam’s Club
12.2020 - Current

Machine Operator/Assembly

Corporate Job Bank Staffing
05.2018 - 12.2020

Registered Medical Assistant / Phlebotomist

DuPage Medical Group
09.2011 - 12.2017

Registered Medical Assistant

Midwest Cardiac Consultants
10.2009 - 09.2011

Traveling Phlebotomist

Genlab
06.2009 - 09.2009

No Degree - Medical Assisting

Everest College - Chicago
05.2001 -

Mortgage Loan Officer / Processor

Several Mortgage Companies
01.1999 - 01.2008
RMA Certified by AMT
CPR Certified
HIPAA Trained
OSHA Trained
Barbara ShuldaMedical Assistant/Phlebotomy