Barbara Shulda
Medical Assistant/Phlebotomy
Chandler,AZ
Summary
Energetic and certified Registered Medical Assistant eager to utilize current training and experience in a dynamic healthcare or customer service role. Committed to contributing to high-quality healthcare and customer satisfaction, aspiring to further develop medical, clinical, and phlebotomy skills.
Overview
25
25
years of professional experience
4
4
Certifications
Work History
Member Specialist
Sam’s Club
12.2020 - Current
- Provide exceptional service to club members, ensuring a positive shopping experience and addressing member needs efficiently.
- Educated members on available benefits and resources, increasing utilization of services provided.
- Boosted member renewals by consistently providing exceptional customer service and support.
- Handled sensitive member information, maintaining strict confidentiality at all times.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Provided excellent customer service while maintaining vigilance for potential theft or suspicious behavior.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Supported store management with various tasks as needed, including inventory counts and assisting customers in locating products when not actively engaged in other duties.
Machine Operator/Assembly
Corporate Job Bank Staffing
05.2018 - 12.2020
- Displayed adaptability and technical acumen in operating machinery and assembling products with precision and safety.
Registered Medical Assistant / Phlebotomist
DuPage Medical Group
09.2011 - 12.2017
- Performed comprehensive patient care duties including medical history intake, vital signs assessment, and administering immunizations.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Managed inventory and supplies. Sourced a better vendor and saved 15%.
- Fulfilled all Medical Assistant duties in a fast-paced General Practitioners Office. Triaged patients, took vital signs, and assisted with every area of patient care.
- Assisted patients with walking, transfer, exam prep and all other needs. Received 95% positive reviews in post-visit patient surveys.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Conducted proper and concise EHR documentation for all visits. Through strong grasp of EHR, maintained 22% less errors than average.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Registered Medical Assistant
Midwest Cardiac Consultants
10.2009 - 09.2011
- Assisted with various medical procedures and maintained high-quality patient care standards.
Traveling Phlebotomist
Genlab
06.2009 - 09.2009
- Provided exceptional phlebotomy services across multiple locations, ensuring patient comfort and accuracy of specimens.
Mortgage Loan Officer / Processor
Several Mortgage Companies
01.1999 - 01.2008
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
Education
No Degree - Medical Assisting
Everest College - Chicago
Chicago, IL 05.2001 -
Skills
Skilled in greeting patients, managing appointments, and preparing for medical examinations
undefinedCertification
RMA Certified by AMT
References
Available upon request.
Timeline
Member Specialist
Sam’s Club
12.2020 - Current
Machine Operator/Assembly
Corporate Job Bank Staffing
05.2018 - 12.2020
Registered Medical Assistant / Phlebotomist
DuPage Medical Group
09.2011 - 12.2017
Registered Medical Assistant
Midwest Cardiac Consultants
10.2009 - 09.2011
Traveling Phlebotomist
Genlab
06.2009 - 09.2009
No Degree - Medical Assisting
Everest College - Chicago
05.2001 -
Mortgage Loan Officer / Processor
Several Mortgage Companies
01.1999 - 01.2008
RMA Certified by AMT
CPR Certified
HIPAA Trained
OSHA Trained
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