CARLA KLINE
Pharmacy Tech
Canton,MI
Summary
Medical professional with solid track record in healthcare administration, offering reliability and attention to detail. Improved office efficiency and patient satisfaction through effective communication and organizational skills. Known for strong team collaboration and adaptability to changing medical office needs.
Experienced with medical office administration, ensuring smooth daily operations and patient flow. Utilizes medical terminology and electronic health record systems to maintain organized and accurate information. Knowledge of patient scheduling, insurance verification, and confidentiality protocols.
Overview
20
20
years of professional experience
1
1
Certification
2
2
Degrees
1
1
License
Work History
Medical Secretary / Pharmacy Technician Specialist
Trinity Health
Ypsilanti, MI
04.2021 - 01.2026
- Oversaw patient scheduling to enhance appointment efficiency and minimize wait times.
- Executed accurate processing of medical records to maintain compliance with HIPAA standards.
- Managed patient-provider communication channels to ensure effective service delivery and enhance patient satisfaction.
- Facilitated training sessions for new staff on office procedures and electronic health record systems.
- Analyzed existing workflows and implemented improvements to enhance efficiency in administrative tasks.
- Managed inventory processes for medical supplies, facilitating uninterrupted support for operational needs.
- Streamlined call prioritization through effective screening processes and facilitated transfer of calls and recorded messages to designated personnel.
- Oversaw front desk operations, ensuring efficient patient flow and professional service delivery.
- Responded to telephone inquiries to facilitate communication and direct calls to appropriate staff members.
- Maintained patient trust by safeguarding confidential information in compliance with HIPAA regulations.
- Coordinated various administrative functions to meet office staff needs and support operational objectives.
- Analyzed inventory data and coordinated order placements to prevent shortages, safeguarding operational efficiency and patient service quality.
- Streamlined document retrieval processes to support audits and inspections, showcasing compliance with regulatory standards.
Pharmacy Technician Narcotic Specialist
Trinity Health
08.2016 - 04.2021
- Managed medication dispensing processes to ensure accuracy and compliance with regulations.
- Assisted pharmacists in preparing prescriptions, verifying dosage, and labeling medications.
- Monitored inventory levels and coordinated restocking of medications and supplies.
- Trained new pharmacy technicians on operational procedures and best practices.
- Implemented workflow improvements to enhance efficiency in prescription processing.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
Oncology Pharmacy Technician Specialist
Trinity Health
Ypsilanti, MI
07.2008 - 08.2016
- Performed preparation of compounded sterile and non-sterile medications under rigorous aseptic conditions to maintain safety and quality.
- Monitored and optimized medication inventory, guaranteeing accuracy in stock levels and efficiency in replenishment.
- Monitored and enforced compliance with regulatory standards to uphold pharmacy operations and safety protocols.
- Executed strict adherence to aseptic techniques, preserving a sterile compounding environment and minimizing contamination risks in chemotherapy preparations.
- Ensured adherence to regulations through accurate documentation and record-keeping of hazardous materials management processes.
- Collaborated on creation of chemotherapy safety protocol aimed at promoting a culture of safety among pharmacy staff.
Pharmacy Technician
Trinity Health
Ypsilanti, MI
08.2005 - 07.2008
- Monitored and controlled medication inventory, guaranteeing optimal stock levels and efficient replenishment processes.
- Facilitated training sessions for new pharmacy staff on operational procedures and compliance regulations.
- Responded to incoming calls, delivering accurate information and support to healthcare staff regarding patient care and services.
- Supported efforts to maintain cleanliness and organization in the workplace, ensuring adherence to safety regulations.
- Maintained confidentiality of patient information by consistently adhering to HIPAA regulations throughout transaction and consultation activities.
- Executed comprehensive drug inventory strategies, focusing on systematic stock rotation and meticulous expiration date oversight.
- Restocked pharmacy shelves with current merchandise. Assisted in replenishing Pyxis machines across units.
Education
Bachelor’s degree in business administration - Concentration in Human Resources Management
08.2025
Associate Degree in Business Administration - Concentration in Human Resources Management
01.2024
Skills
- Administration - Proficiently provides administrative support to clinic providers, managing appointments, meeting calendars, and correspondence across three sites Facilitates smooth clinic operations by ordering necessary office supplies from Staples, PeopleSoft, Amerisource Bergen, and Cardinal, ensuring optimal inventory levels Responds to phone inquiries from patients and doctor offices, effectively channeling office questions to providers as required Strong customer service and communication skills Utilizes Excel and EPIC for comprehensive patient care management, maintaining accurate records, and coordinating care efficiently Ability to excel and adapt in a fast-paced and confidential environment Liaises with the print shop for additional needs, ensuring optimal clinic functionality and resource availability
- Pharmacy - Experienced in dispensing controlled substances with meticulous attention to regulatory compliance and procedural adherence, ensuring the accurate and safe distribution of narcotics to patients Skilled in verifying prescriptions, calculating dosages, and precisely labeling medications Proficient in compounding and preparing chemotherapy medications, demonstrating expertise in precise measurements, aseptic techniques, and adherence to safety protocols Knowledgeable about various chemotherapy agents and their specific requirements Demonstrated proficiency in medication management, including precise dispensing, preparation of sterile products, and diligent inventory control to uphold patient safety and comply with pharmacy regulations Additionally, skilled in utilizing Pyxis for efficient medication dispensing and Outlook 365 for comprehensive communication and scheduling needs
- Managerial - Skilled in coordinating technical support call-ins as required, effectively managing scheduling for technicians' holiday rotations Diligently oversee task completion by fellow technicians throughout the day, ensuring all responsibilities are fulfilled Additionally, provides valuable assistance to pharmacists by addressing any outstanding duties they require help with, contributing to the smooth functioning of pharmacy operations Coordinate with the providers in the office to ensure that all supplies have been ordered and that staff have everything they need for the day/week
- Compliance - Coordinated technical support call-ins and managed scheduling for holiday rotations in pharmacy operations, ensuring strict compliance Maintained meticulous records and upheld confidentiality protocols as a medical receptionist, per HIPAA regulations Dispensed controlled substances with meticulous attention to detail as a pharmacy technician narcotic specialist, verifying prescriptions, calculating dosages, and accurately labeling medications while strictly adhering to regulatory guidelines Prioritized compliance across diverse roles to ensure pharmacy operations' smooth functioning and patients' safety
- Patient Care - Proficient in delivering exceptional customer service and providing patients with comprehensive medication counseling while effectively addressing their concerns and inquiries Patient registration duties encompass greeting and registering patients upon arrival at the facility, collecting personal and medical information, verifying insurance coverage, and updating patient records to ensure accuracy and compliance Additionally, I am adept in managing and organizing patient appointments, whether in-person or through Zoom meetings, ensuring seamless scheduling and facilitating efficient patient care delivery Strong customer service and communication skills
- Epic systems
- Medical terminology
- Customer service
- Patient scheduling
- Clinical support
Accomplishments
- Trained lots of new pharmacy technicians on pharmacy policies, procedures and best practices.
- Earned an bachelors degree in Business Administration.
- Used Microsoft Excel to develop tracking of Referrals for Anticoagulation Clinic.
- Over 20 years with the same health system.
Certification
- Certification Type: National Pharmacy Technician Certification Exp March 2027
- License Type: State of Michigan Exp February 2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Secretary / Pharmacy Technician Specialist - Trinity Health
04.2021 - 01.2026
Pharmacy Technician Narcotic Specialist - Trinity Health
08.2016 - 04.2021
Oncology Pharmacy Technician Specialist - Trinity Health
07.2008 - 08.2016
Pharmacy Technician - Trinity Health
08.2005 - 07.2008
Bryan University - Associate Degree in Business Administration, Concentration in Human Resources Management
Bryan University - Bachelor’s degree in business administration, Concentration in Human Resources Management