Anthony Ramirez
Pittston,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
DC Area Supervisor
The Home Depot
03.2021 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted routine inspections to check quality and compliance with established specifications.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Directed daily workflow of 20-15 strong team members
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Trained team members in successful strategies to meet operational and sales targets
- Educated Office Associates on strategies for handling difficult customers and challenging situations
- Researched issues to obtain appropriate answers to customer inquiries
Key Carrier - General Warehouse Associate II
The Home Depot
09.2020 - 03.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed inventory control, such as counting, and stocking merchandise.
- Handled day-to-day shipping and receiving overseeing more than 750 packages appliances per day
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Checked packages and merchandise for damage and notified vendors
Director of Sales
Joshi Hotel Group
03.2017 - 09.2020
- Managed team of sales representatives, providing guidance, coaching and support.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Managed and motivated sales team to increase revenue by 4% in Year Over Year
General Manager
Joshi Hotel Group
03.2012 - 09.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed over 100 customer calls per day and increasing sales by 10%.
Education
Associate of Science - Business Administration
Luzerne County Community College
Nanticoke, PA06.2022
Skills
- Computer Proficiency
- Project Management
- Job Assignments
- Health and Safety Procedures
- Delegation and Supervision
- Work Planning and Scheduling
- Critical Thinking
- Analyzing Profitability
- Employee Performance Management
- Reporting and Performance Analysis
- Conflict Resolution
- Staff Coaching and Training
Timeline
DC Area Supervisor
The Home Depot
03.2021 - Current
Key Carrier - General Warehouse Associate II
The Home Depot
09.2020 - 03.2021
Director of Sales
Joshi Hotel Group
03.2017 - 09.2020
General Manager
Joshi Hotel Group
03.2012 - 09.2020
Associate of Science - Business Administration
Luzerne County Community College