Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Ramos

San Antonio

Summary

Customer Service Representative with a background in providing exemplary support and resolving customer inquiries. Skills in communication, problem-solving, and ensuring positive rapport with customers. The ability to improve customer satisfaction with integrity and attentive service. Strengthening team performance with inquires about best practices and business rules.

Overview

18
18
years of professional experience

Work History

Retention Specialist

Spectrum
San Antonio
10.2022 - Current
  • Handling inbound calls from customers requesting to terminate services.
  • Exceeding minimum STAT requirements, in an ever-changing environment.
  • Promoting sales of all Spectrum products during customer interactions.
  • Retaining the business while maximizing revenue.
  • Consistently meeting call requirements, and exceeding company standards.
  • Top performance ranking.

Intake Specialist

Bexar Care
San Antonio
10.2018 - 03.2021
  • Submission of claims and billing codes for payouts to be approved by insurance companies.
  • Interpreting physician orders and notes to ensure insurance approval per clients' insurance requirements.
  • Analyze, interpret, and explain INFO, such as eligibility requirements, to customers regarding copays and insurance approvals/denials.

CSR/Team Leader

C.S.G. / FARMERS Insurance
San Antonio
10.2014 - 04.2017
  • Assisting insurance agents with multi-state regulations regarding policy inquiries.
  • Receiving inbound phone calls and maintaining MIN/MAX time thresholds.
  • Promotion to Team Lead.
  • Educating customer service reps on new policies, guidelines, and finding overall resolutions.
  • Monitoring attendance and ensuring all breaks, AUX, and meeting times are according to their schedule(s)

Sprinkler Apprentice

SimplexGrinnell
Houston
04.2009 - 05.2012
  • Installation of fire sprinkler systems according to blueprints and National Fire Protection Association regulations.
  • Successfully completed two years in a fire sprinkler apprenticeship.
  • Metal pipe threading, hydro testing and pipe fitting.

Customer Service Representative

Asurion
Houston
06.2007 - 08.2008
  • Inbound calls from customers requesting to file insurance claims on their mobile phone(s).
  • Probing customers to ensure that claims are in accordance with business practices.
  • Handling of irate callers while maintaining exceptional service.

Education

Some College (No Degree) - Computer Science

Strayer University
San Antonio, TX

Some College (No Degree) - Computer Science

Colorado Technical University
Colorado Springs, CO

Some College (No Degree) - Completed coursework towards Bachelor of Arts

San Antonio College
San Antonio, TX

Skills

  • Sales techniques
  • Effective communication
  • Product knowledge
  • Meeting call metrics
  • Problem-solving abilities
  • Computer proficiency
  • De-escalation skill
  • Adaptive team player
  • Critical thinking
  • Multitasking
  • Adaptability
  • Conflict resolution
  • Customer retention strategies
  • Willingness to learn

Timeline

Retention Specialist

Spectrum
10.2022 - Current

Intake Specialist

Bexar Care
10.2018 - 03.2021

CSR/Team Leader

C.S.G. / FARMERS Insurance
10.2014 - 04.2017

Sprinkler Apprentice

SimplexGrinnell
04.2009 - 05.2012

Customer Service Representative

Asurion
06.2007 - 08.2008

Some College (No Degree) - Computer Science

Strayer University

Some College (No Degree) - Computer Science

Colorado Technical University

Some College (No Degree) - Completed coursework towards Bachelor of Arts

San Antonio College

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