Lashanda M. Williams

• Responsible for accurately and confidently handling various type of customer inquiries while engaging and building consultative relationships with customers
• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Built constructive customer relationships to improve loyalty and recommendations.
• Linked to Leadership Program Participant 2019
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.

• Managed and motivated employees to be productive and engaged in work.
• Provide financial assistance for customers with varied loans and financial obligations
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Organize office/keep up with customer files
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Communicate with district manager and other administrative personnel

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• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Supported fellow team members during busy periods by taking on additional responsibilities as needed.
• Resolved customer inquiries or complaints promptly, leading to increased satisfaction rates among diners.
• Collaborated with kitchen staff to ensure proper portioning of meals according to dietary guidelines.
• Assisted in menu planning and special dietary requests, contributing to improved patient outcomes.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.