Takena Hamilton
Hammond,IN
Summary
I am a enthusiastic individual dedicated to providing outstanding customer service. Proficient in problem-solving, active listening, and effective communication, I am eager to apply these skills in an entry-level role at an innovative company.
Overview
10
10
years of professional experience
Work History
Retention Specialist
Trugreen
Remote
12.2020 - 09.2024
- Managed high-volume customer calls, delivering in-depth product knowledge
- Boosted customer retention by tailoring services to individual needs
- Enhanced customer service efficiency by streamlining call handling processes
- Mentored team members in advanced negotiation tactics, elevating overall performance.
Assistant Manager/Service Advisor
The Napleton Group
Illinois
04.2018 - 01.2020
- Managed customer interactions and scheduled services, ensuring high-quality service delivery
- Boosted customer satisfaction by innovating service processes and enhancing team efficiency
- Implemented digital scheduling system, resulting in reduced wait times and improved customer experience
- Mentored junior service advisors, enhancing team skills and service quality.
Customer Service Consultant
The Napleton Group
Illinois
03.2015 - 04.2018
- Implemented innovative communication methods, adapting to customer preferences
- Developed strategic customer database, fostering repeat business and customer retention
- Scheduled service appointments efficiently, enhancing operational workflow
- Initiated a feedback loop for team collaboration, refining service strategies.
Education
Degree in progress -
South Suburban College
South Holland05.2025
Skills
- Problem solving
- Active listening
- Time management
- Customer service
- Data analysis
- Conflict resolution
- Patience
- Communication
- Strong negotiation
- Persuasive
- Excellent communication
- Able to work well under pressure
- Computer proficiency
- Marketing expertise
- Project management
- Attention to details
- Adaptability
- Appointment setting
- Troubleshooting
- Proficiency in using remote desktop support tools
- Familiarity with various operating systems and software applications
Timeline
Retention Specialist
Trugreen
12.2020 - 09.2024
Assistant Manager/Service Advisor
The Napleton Group
04.2018 - 01.2020
Customer Service Consultant
The Napleton Group
03.2015 - 04.2018
Degree in progress -
South Suburban College