Takena Hamilton
Hammond,IN
Summary
I am a enthusiastic individual dedicated to providing outstanding customer service. Proficient in problem-solving, active listening, and effective communication, I am eager to apply these skills in an entry-level role at an innovative company.
Overview
10
10
years of professional experience
Work History
Retention Specialist
Trugreen
12.2020 - 09.2024
- Managed high-volume customer calls, delivering in-depth product knowledge
- Boosted customer retention by tailoring services to individual needs
- Enhanced customer service efficiency by streamlining call handling processes
- Mentored team members in advanced negotiation tactics, elevating overall performance.
Assistant Manager/Service Advisor
The Napleton Group
04.2018 - 01.2020
- Managed customer interactions and scheduled services, ensuring high-quality service delivery
- Boosted customer satisfaction by innovating service processes and enhancing team efficiency
- Implemented digital scheduling system, resulting in reduced wait times and improved customer experience
- Mentored junior service advisors, enhancing team skills and service quality.
Customer Service Consultant
The Napleton Group
03.2015 - 04.2018
- Implemented innovative communication methods, adapting to customer preferences
- Developed strategic customer database, fostering repeat business and customer retention
- Scheduled service appointments efficiently, enhancing operational workflow
- Initiated a feedback loop for team collaboration, refining service strategies.
Education
Degree in progress -
South Suburban College
South Holland05.2025
Skills
- Problem solving
- Active listening
- Time management
- Customer service
- Data analysis
- Conflict resolution
- Patience
- Communication
- Strong negotiation
- Persuasive
- Excellent communication
- Able to work well under pressure
- Computer proficiency
- Marketing expertise
- Project management
- Attention to details
- Adaptability
- Appointment setting
- Troubleshooting
- Proficiency in using remote desktop support tools
- Familiarity with various operating systems and software applications
Timeline
Retention Specialist
Trugreen
12.2020 - 09.2024
Assistant Manager/Service Advisor
The Napleton Group
04.2018 - 01.2020
Customer Service Consultant
The Napleton Group
03.2015 - 04.2018
Degree in progress -
South Suburban College
Similar Profiles
Cowon StallingsCowon Stallings
Lawn Technician at TruGreenLawn Technician at TruGreen
Dylan NicolDylan Nicol
Sales Representative at TruGreenSales Representative at TruGreen
Reed KellReed Kell
Branch Sales Manager at TruGreenBranch Sales Manager at TruGreen