Sisqo K. Scott
Hampton,VA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Spirited professional driven to work hard and promoting terrific organizational, data entry and problem solving capabilities. A reliable Attendance Clerk offering a background in documenting disciplinary issues, reporting on truancy and managing student account data.
Overview
8
8
years of professional experience
Work History
Lawn Specialist
Trugreen
01.2019 - Current
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Social Media Marketing Intern
Kinis
01.2019 - 12.2019
- Optimized social media content for maximum engagement and reach.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Delivered exceptional customer service, addressing concerns and providing product information.
- Managed daily operations for better customer service and increased revenue.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
Warehouse Inbound Operations
Amazon
06.2017 - 08.2017
Education
Bachelor of Science - Health and Physical Education
Virginia State University
Petersburg, VA05.2019
High School Diploma -
Bethel High School
Hampton, VA06.2015
Skills
- Excellent customer service skills
- Customer service advocacy
- Proficient customer service
- Critical thinking
- Active listening
- Problem resolution
- Complaint handling
- Client relations
- Customer satisfaction measurement
- Follow-up skills
- Call management
- Team development
- Technical support
Extracurricular Activities
Baseball Player, Virginia State University, 2016-2019 Member, National Society of Leadership and Success, 2017-Present
Timeline
Lawn Specialist
Trugreen
01.2019 - Current
Social Media Marketing Intern
Kinis
01.2019 - 12.2019
Warehouse Inbound Operations
Amazon
06.2017 - 08.2017
Bachelor of Science - Health and Physical Education
Virginia State University
High School Diploma -
Bethel High School
Similar Profiles
JOSEPH BALDUCCIJOSEPH BALDUCCI
Lawn Care Sales Consultant at TruGreenLawn Care Sales Consultant at TruGreen
Cowon StallingsCowon Stallings
Lawn Technician at TruGreenLawn Technician at TruGreen
Reed KellReed Kell
Branch Sales Manager at TruGreenBranch Sales Manager at TruGreen