Phillip Griffin
Puyallup
Summary
Accomplished professional and leader with extensive experience in driving operational excellence and strategic growth. Demonstrated success in fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Recognized for adaptability, effective communication, and strong decision-making abilities.
Overview
25
25
years of professional experience
Work History
Market General Manager
TruGreen
Puyallup | Redmond | Bellingham, Washington
11.2021 - Current
- Market General Manager, Seattle Market 3 Branches | 98 Employees | $20M P&L
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- 9 Direct Reports – 7 Service / Operations Managers; 2 Fleet Mechanics
- 8 Horizontal Alignment Reports – 4 Business Development Representatives; 2 Branch Sales Managers; 1 Commercial Accounts Specialist; 1 Customer Care Coordinator
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Leadership | Team Building | Hiring | Planning | Forecasting & Budgeting
General Manager
TruGreen
Redmond | Bellingham, Washington
06.2020 - 11.2021
- - General Manager, Seattle North - 2 Branches | 53 Employees | P&L $11M - Drove profits to achieve budgeted EBITDA and overcame a $400K deficit - Improved Pro Labor YOY by .5% | Overcame a deficit of 2% - Improved YOY Pro Labor Expense by $98.3 - Improved Stops Per Paid Hour by 7% - Improved Service Rate by 200 basis points from 88% to 90% - Improved Revenue by $33.3 per month - Rewarded best customer retention branch in 2020 - Leadership | Team Building | Hiring | Planning | Forecasting & Budgeting | Procurement
General Manager
TruGreen
Puyallup, Washington
10.2018 - 06.2020
- - General Manager, Seattle South – 1 Branch | 42 Employees | P&L $8M - Improved YOY Total Revenue produced by $625.3 - Drove profits to beat budgeted EBITDA YOY by $593.2 - Improved Pro Labor YOY by 1.35% - Beat budgeted Pro Labor by $80.7 - Beat Vehicle & Equipment Maintenance Expenses by $36.6 vs Budget and by $37.1 vs PY - Beat Chemical Expenses by $25.0 vs Budget and remained flat to PY - Leadership | Team Building | Hiring | Planning | Forecasting & Budgeting | Procurement
Operations Manager
TruGreen
Puyallup, Washington
09.2016 - 09.2018
- - Fleet repair and maintenance | 45 DOT-regulated vehicles - Equipment repair and maintenance | John Deer Tractors | Other equipment - Commercial and Residential Scheduling – 11,000 customers - Annual planning for commercial accounts - $850.0 in revenue - Annual reporting with state environmental agencies and emergency services - Hiring manager - B2B Commercial Sales - Residential Sales
Education
High School Diploma -
Decatur High School
Federal Way, WASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- P&L management
Timeline
Market General Manager
TruGreen
11.2021 - Current
General Manager
TruGreen
06.2020 - 11.2021
General Manager
TruGreen
10.2018 - 06.2020
Operations Manager
TruGreen
09.2016 - 09.2018
High School Diploma -
Decatur High School