Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip Griffin

Puyallup

Summary

Accomplished professional and leader with extensive experience in driving operational excellence and strategic growth. Demonstrated success in fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Recognized for adaptability, effective communication, and strong decision-making abilities.

Overview

25
25
years of professional experience

Work History

Market General Manager

TruGreen
11.2021 - Current
  • Market General Manager, Seattle Market 3 Branches | 98 Employees | $20M P&L
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • 9 Direct Reports – 7 Service / Operations Managers; 2 Fleet Mechanics
  • 8 Horizontal Alignment Reports – 4 Business Development Representatives; 2 Branch Sales Managers; 1 Commercial Accounts Specialist; 1 Customer Care Coordinator
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Leadership | Team Building | Hiring | Planning | Forecasting & Budgeting

General Manager

TruGreen
06.2020 - 11.2021
  • - General Manager, Seattle North - 2 Branches | 53 Employees | P&L $11M - Drove profits to achieve budgeted EBITDA and overcame a $400K deficit - Improved Pro Labor YOY by .5% | Overcame a deficit of 2% - Improved YOY Pro Labor Expense by $98.3 - Improved Stops Per Paid Hour by 7% - Improved Service Rate by 200 basis points from 88% to 90% - Improved Revenue by $33.3 per month - Rewarded best customer retention branch in 2020 - Leadership | Team Building | Hiring | Planning | Forecasting & Budgeting | Procurement

General Manager

TruGreen
10.2018 - 06.2020
  • - General Manager, Seattle South – 1 Branch | 42 Employees | P&L $8M - Improved YOY Total Revenue produced by $625.3 - Drove profits to beat budgeted EBITDA YOY by $593.2 - Improved Pro Labor YOY by 1.35% - Beat budgeted Pro Labor by $80.7 - Beat Vehicle & Equipment Maintenance Expenses by $36.6 vs Budget and by $37.1 vs PY - Beat Chemical Expenses by $25.0 vs Budget and remained flat to PY - Leadership | Team Building | Hiring | Planning | Forecasting & Budgeting | Procurement

Operations Manager

TruGreen
09.2016 - 09.2018
  • - Fleet repair and maintenance | 45 DOT-regulated vehicles - Equipment repair and maintenance | John Deer Tractors | Other equipment - Commercial and Residential Scheduling – 11,000 customers - Annual planning for commercial accounts - $850.0 in revenue - Annual reporting with state environmental agencies and emergency services - Hiring manager - B2B Commercial Sales - Residential Sales

Education

High School Diploma -

Decatur High School
Federal Way, WA

Skills

  • Leadership and team building

  • Problem resolution

  • Operations management

  • Team player

  • Effective leader

  • Time management

  • Training and coaching

  • Staff management

  • Customer relations

  • P&L management

Timeline

Market General Manager

TruGreen
11.2021 - Current

General Manager

TruGreen
06.2020 - 11.2021

General Manager

TruGreen
10.2018 - 06.2020

Operations Manager

TruGreen
09.2016 - 09.2018

High School Diploma -

Decatur High School

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Phillip Griffin