Kristina Lindemann
GEICO
Huntington,NY
1
Certification
18
years of professional experience
I have over 15 years of customer service experience. The work that interests me is the work that presents a challenge and trying to solve issues. I am experienced with handling customer interactions and resolving issues promptly. Utilizing communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Lastly a sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets. An asset to any company.
Work History
Retention Specialist
1 Year 7 Months- Implemented targeted communication strategies to enhance customer engagement and loyalty.
- Collaborated with cross-functional teams to develop retention initiatives based on data insights
- Resolved customer inquiries and complaints efficiently, contributing to overall satisfaction scores.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
Sales Representative
3 Years 4 Months- Developed strong relationships with key accounts, enhancing customer loyalty and retention.
- Conducted regular market analysis to identify sales opportunities and trends.
- Executed effective sales strategies to consistently meet and exceed targets.
- Collaborated with marketing team to align promotional efforts with sales objectives.
- Utilized CRM software to track leads, manage accounts, and streamline communication.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
8 Years 6 Months- Provided product training and support to clients, improving product knowledge and usage.
- Analyzed competitor offerings to adjust sales strategies proactively for market advantage.
- Mentored new staff, fostering a collaborative team environment focused on success.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Implemented CRM tools to track customer interactions and sales progress.
Supervisor
6 Years 3 Months- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained staff on customer service protocols and operational best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust staffing accordingly for peak hours.
- Coordinated staff schedules to ensure adequate coverage during high-volume periods.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Server
10 Months- Delivered exceptional customer service, ensuring resident satisfaction and comfort during dining experiences.
- Collaborated with kitchen staff to coordinate meal service and accommodate dietary restrictions.
- Trained new team members on service protocols and food safety standards to maintain quality.
- Managed dining room setup and cleanliness, enhancing overall ambiance for residents and guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Education
Medical Assisting
High school or equivalent in Ged Program
Skills
Retail sales
Merchandising
POS
CRM Software
Pricing
Marketing
Business Development
Account Management
Sales Management
Salesforce
Negotiation
Product Development
Customer service
Sales
Supervising experience
Cash handling
Cash register
Account management
Microsoft Office
Computer skills
Microsoft Excel
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Complaint handling
Teamwork and collaboration
Time management
Flexible and adaptable
Dependable and responsible
Certification
Customer Service, 2009 to Present, In laguardia community college I took a course of customer service. We studied certain situations on how to handle certain situations and how to act towards people.
Additional Information
I do have a valid drivers license.
Timeline
Retention Specialist
GEICO
02.2025 - CurrentRead More
Sales Representative
Manhattan Beer Distrs
06.2021 - 10.2024Read More
Sales Representative
Liberty Coca Cola Beverages
03.2016 - 09.2024Read More
Supervisor
CVS Pharmacy
12.2009 - 03.2016Read More
Server
Brandywine Assisted Living
04.2008 - 02.2009Read More
LaGuardia Community College
High school or equivalent in Ged Program
Read More
Sanford-Brown Institute
Medical Assisting
Read More