Anthony Real
Lehigh Acres,FL
Summary
Industrious and enthusiastic individual proven to consistently meet productivity, business, and customer service objectives. Capable of skillfully working with all employees to enhance performance and improve day-to-day processes. Warranting diplomatic behavior in resolving internal and customer issues to maximize satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Correctional Officer
State Of Florida Department Of Corrections
09.2023 - Current
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Supervisor
The Grove Inc.
04.2023 - 06.2023
- Managed a Chic-fil-a, both FOH and BOH.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas as needed.
- Focused heavily on lowering food cost, labor cost, maximizing sales, and maintaining proper franchise guidelines and standards.
Assistant Manager
SSP AMERICA
04.2022 - 04.2023
- Assisted in day to day operations of 3 concepts, ensuring good workflow and efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
FFA
Areas USA
12.2019 - 11.2020
- Helped open Peoples Organic and made sure it had a smooth transition from Grab and Go to a full restaurant once dinning was made available.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Took care of inventory, both counting all products, ordering, and making sure everything that was ordered was properly delivered from Sysco, Bix, Vistar.
Education
High School Diploma -
Jefferson High School
Bloomington, MN05.2020
Skills
- Flexible & Adaptable
- Collaborative
- Self-motivated professional
- Conflict resolution
- Organization and Time management
- Training & Development
- Cost Control
- Goals and Performance
- Staff Management
Certification
- ServSafe Certified, ANSI - 05/26/2022
Languages
Spanish
Professional Working
Timeline
Certified Correctional Officer
State Of Florida Department Of Corrections
09.2023 - Current
Supervisor
The Grove Inc.
04.2023 - 06.2023
Assistant Manager
SSP AMERICA
04.2022 - 04.2023
FFA
Areas USA
12.2019 - 11.2020
High School Diploma -
Jefferson High School